Chaimae Mahir

Experience

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  Lencgiste.com

  Jan 2015 - Jan 2017

  Web Content Writer

  Article writingContent creation Social Media Management

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  TAQA

  Jul 2016 - Aug 2016

  Purchasing and supply Intern
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  Banque Populaire du Maroc (Groupe) Inc

  Jul 2017 - Aug 2017

  Customer Service Intern

  - took charge of cash and foreign exchange operations, overseeing transactions, optimizing processes, and ensuring compliance with financial regulations.- Managed customer relations with a focus on satisfaction and retention. Nurtured positive relationships, addressed inquiries, and ensured a high standard of service delivery.- Oversaw administrative functions, ensuring smooth and efficient operations. Managed tasks such as documentation, coordination, and process optimization to support the overall organizational workflow. Show less

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  Nokia

  Jun 2018 - Jul 2018

  Marketing Research Assistant

  - Conducted a comprehensive market study to analyze industry trends, assess market dynamics, and gather insights crucial - Led the feasibility studies in key areas such as IoT, the digitalization of the energy sector in Morocco, and telecom solutions. Assessed the viability and potential impact of these initiatives, providing valuable input for strategic planning.- Played an integral role in the development of Marketing and BtoB communication plans. Contributed insights and strategies to ensure effective outreach and engagement with the target audience. Show less

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  WB&C - Digital Experts

  Feb 2019 - Aug 2019

  Social Media Manager

  - Conducted thorough benchmarking and competitive intelligence activities to stay informed about industry trends and competitor strategies, leveraging insights for strategic decision-making.-Managed social media platforms, taking charge of content planning, creation, and distribution - Effectively managed the online reputation of the organization, implementing strategies to maintain a positive digital presence and promptly addressing any potential reputation issues.- played a crucial part in content creation and management, overseeing the development of engaging materials that resonated with the target audience and aligned with client's objectives.Client references : Arthur Martin, AEG, La Roche-Posay, Gnaoua Music Festival, Vichy Show less

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  Le Cenacle

  Mar 2020 - Jan 2021

  Community Manager

  - Oversaw content creation, developing engaging materials that resonated with the target audience and aligned with organizational objectives.- Managed social media platforms, overseeing content planning, creation, and distribution to enhance brand presence and engagement.- Developed and executed editorial strategies, aligning them with business goals to ensure a cohesive and impactful approach to content.- Contributed to the organization's communication efforts by crafting articles and press releases- Actively monitored content performance and engagement metrics, providing regular reports to assess the effectiveness of strategies and identify areas for improvement.Client References: Ministry of Health, Huawei, Imperium, TRO and TST, 2M (CPD, AWE, Expertes Maroc), Grazia Maroc, Media marketing Show less

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  PWB (Power Brand)

  Jan 2021 - Aug 2021

  Community and content manager

  - Created and managed engaging content, ensuring alignment with organizational goals and audience preferences.- Played a crucial role in the development process by creating website mock-ups that showcased design elements and demonstrated functionality and user experience considerations.-Oversaw the planning, creation, and distribution of content across various platforms to enhance brand visibility and engagement.- Conducted ongoing benchmarking and competitive intelligence activities, ensuring that strategies remained innovative and effective in the dynamic market landscape.- Actively engaged in customer relationship management, fostering strong connections with key stakeholders to ensure a positive and mutually beneficial relationship.- Played a pivotal role in the development and execution of influencer activations, leveraging influential partnerships to enhance brand visibility and engagement.Client References: TRO/TST, Megarama, Sehati, Anfa Sunset (TGCC), Metropolitan (YAMED Group), Majorel, Peninsula Dar Bouazza (Saham Immobilier) , Elsan Ville Verte, Saray Show less

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  Help advertising plus

  Sept 2021 - Apr 2022

  Chef de projet digital

  - Demonstrated expertise in developing comprehensive editorial plans and executing impactful digital campaigns, ensuring alignment with business objectives.- Led initiatives for branding and the development of online identities Implemented strategies to enhance brand visibility and resonate with target audiences.- Coordinated and monitored digital campaigns: Oversaw the coordination and monitoring of digital campaigns, ensuring seamless execution and optimal performance across various platforms.- Successfully planned and executed influential influencer activations and outdoor campaigns, leveraging partnerships to enhance brand visibility and engagement.- Created and developed a robust content strategy, aligning it with organizational goals. Ensured the production of engaging and relevant content across various channels.Client References: Quick, DFSK, Eastern , Creavit, The Dome, Walili, Jade , Dolomia Show less

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  Camaloon World

  Apr 2022 - Nov 2022

  Customer Experience Manager

  - Effectively managed and expanded a portfolio of 600 buyers and 1000 clients, demonstrating a strategic approach to customer development and retention.- Managed both Inbound and Outbound calls with a customer-centric focus, ensuring prompt and effective communication to address inquiries, provide information, and nurture client relationships.- Proactively contributed to the growth of sales revenue by identifying and capitalizing on opportunities within the existing customer base. - Managed end-to-end customer experience, focusing on every touchpoint from initial contact to ongoing support. Prioritized client satisfaction and implemented measures to enhance overall customer experience.- Employed proactive measures to retain and recover clients, contributing to portfolio growth. Show less

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  CONVERSIUM

  Nov 2022 - May 2023

  Account Manager

  - Demonstrated a keen ability to understand and address customer requirements and successfully proposed solutions that aligned with their objectives.- Developed strategic recommendations aligned with business objectives and presented proposals showcasing the strategic value and benefits to clients.- Effectively tracked and optimized advertising campaigns across social networks, search, and display platforms. Ensured influencer activations were aligned with strategic goals, contributing to successful campaign outcomes.- Formulated comprehensive communication plans and digital recommendations that were aligned with business goals. - Cultivated strong customer relationships, serving as a reliable point of contact. Led project and team management efforts, ensuring smooth execution and delivery of tasks and projects. Show less

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  REVOSUITE

  May 2023 - now

  Customer Success Executive

  REVOSUITE is a Pharma CRM and CLM solution specially designed to help companies in the Pharmaceuticals and neutraceuticals industry boost their prescription Revenue.- I am currently overseeing both existing and new customer portfolios, and ensuring a comprehensive approach to customer relationship management.- Working in providing strategic guidance to B to B customers, aiming to maximize the value they receive from REVO. - Identifying customer needs during discovery meetings, laying the foundation for customized and effective solutions.Presenting solutions and functionalities during demo meetings: Actively engaging in demo meetings, I articulate and showcase solutions with a focus on functionality, ensuring clear communication of value propositions.-Contributing to increasing the customer portfolio, I align solutions with customer objectives, actively contributing to business expansion. Show less