Cat Montagnani

Experience

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  Computacenter

  Jan 2006 - Jan 2009

  Team Leader / Project Coordinator

  Customers: British American Tobacco, British Telecom+ Managed 24/7 technical teams, with responsibility of resource planning & handling of all HR matters including recruitment/payroll related, with a strong focus on performance management, employee development, training, staff retention, reward and recognition schemes.+ Project coordinator working closely with the International Project Practice team to implement new Build & application tools suite and roll-out the Managed Refresh program.+ Designed end to end migration processes through international partner network, including stock/asset management, software deployment and reporting. Mostrar menos

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  Nereida Records & Productions

  Jan 2011 - Jan 2016

  Founder / Culture Manager / Event Curator

  + Records label and multidisciplinary event production.+ Notable events production: Body Snatchers multi-arts festival, and monthly ´Warm up´ events.

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  Computacenter

  Jan 2013 - Jan 2020

  UCB Managed Projects+ Led the implementation of the UCB global service/business take-on, APAC extension and the transfer of in-life service lines to US locations using the "Follow the Sun" approach.+ Implemented an omni-channel strategy as part of a transformation and innovation program.+ Oversaw the UCB patient support service implementation in line with customer and patient data protection requirements.SANOFI Managed Projects:+ Led Sanofi global activity transfers to Kuala Lumpur and Mexico sites (shift east), the service optimization program, and the MERIAL Exit project.+ Managed projects and changes related to Sanofi customer application service enhancements: upgrades, new application roll-outs, feature implementations, and efficiency optimizations.MICHELIN Managed Project:+ Implemented standardised global escalation management processes for complex customer escalations, strengthening collaboration among multiple technical departments and non standard tools & system.GE (General Electric) Managed Projects:+ New Business take-on : 2 new major Service implementations ensuring alignment with organisational objectives and client requirements.+ GE Service extensions (additional service and scope)+ Managed the transition of internal services to a new site location in Budapest, ensuring operational continuity and minimal disruption to business operations.BT (British Telecom) Managed Projects:+ New Business take-on : New Major Service implementation and Service extensions (additional service and scope), ensuring alignment with organizational objectives and client requirements.+ Run the Pass12T project (Shift Left) and in-life transfer of UK service lines. Mostrar menos Global Customers: UCB, Michelin, Sanofi, Merial, General Electric, British Telecom, BASF, AstraZeneca, British American Tobacco+ Accountable for the delivery of global services/projects through partner networks and mid to large sized virtual global teams (>50), in line with service Levels standards (SLA) & key performance indicators (KPI). + Applied the CSI framework to identify and execute initiatives that leverage AI, analytics, and knowledge management, with the goal of achieving service excellence, enhancing the end-user experience and optimising profitability.+ Accountable for the SOWs, Contract P&L, Internal Commercial forecasts, and Service Delivery Cost model on a global scale.+ Risk/Impact assessment of changes/projects on service availability, including ownership of BCPs (Business Continuity Plan).+ Managed service issues/client escalations requiring coordination of internal departments & partner network and collaboration with cross functional teams on a global scale.+ Data analysis & Strategic planning, supporting Solutions Design teams in sales campaigns y RFPs.+ Fostered close collaboration with key stakeholders to identify growth opportunities and develop strategies for successful service expansion.IT Service lines management portfolio: Product acquisition, Release & Asset management, Global Service Desk, Infrastructure/App Access control, Major Incident, Problem & Change management, Field & Local service engineering, Remote client/application support.SM Tools: ITSM, ServiceNow Mostrar menos + Oversaw local Service Delivery (Engineering and Facilities) in Algeria, Turkey, Israel, Spain, Portugal & Kazakhstan.+ Handled the regional contract P&L, including sign off of partner invoices and T&M work.+ Managed site escalations and conducted customer surveys.+ Participated in regular service customer calls to review BAU service and discuss upcoming changes/projects.+ Escalated service issues to partners and provided support to the internal International Resource Managers in day-to-day operations. Mostrar menos

  • Project Manager

    Jan 2010 - Jan 2020

  • Global Service Delivery Manager

    Jan 2009 - Jan 2020

  • Service Manager (GE)

    Jan 2013 - Jan 2014
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  Openthenext

  Jan 2017 - now

  Co-founder / Director

  + Runs the international Audio Visual community & Record label Openthenext.org.+ Production of A/V Events: #neodancefloor, Waves&motion, Basement Experiments.+ Curates Monthly Radio shows at Dublab.es (Barcelona) and Resident at Noodsradio.com (Bristol).

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  Ombra Festival

  Jan 2021 - now

  + Lead the PRO section and parallel activities program, including Talks, Workshops, and Exhibitions.+ Cultivate PRO strategic partnerships, securing media coverage, and actively pursuing funding and sponsorship.+ Create content and engage participants for debates/conferences, while facilitating discussions as a moderator. + Managed overall project operations, overseeing budgeting, timelines, and resource allocation.+ Defined and executed communication strategies, resulting in enhanced attendance and engagement.+ Led the communication team, managed ticketing platform partners and collaborated across functions to develop impactful communication materials and promotional campaigns.+ Cultivated strategic partnerships, secured media coverage, and actively pursued funding and sponsorship.

  • Culture Programme manager

    Jan 2021 - now

  • Project Manager & Head of Communication / Strategic planning

    Jan 2021 - Jan 2024