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Natalie Soh

Natalie Soh

Project Administrator

Followers of Natalie Soh400 followers
location of Natalie SohSingapore

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  • Timeline

  • About me

    Open Banking Client Service Payments Technology Operations at J.P Morgan l Certified Scrum Master |

  • Education

    • Kaplan Professional

      2016 - 2017
      Business/Commerce, General

  • Experience

    • YTL PowerSeraya Pte Limited

      Sept 2007 - Jun 2008
      Project Administrator

    • United Overseas Bank Limited (UOB)

      Jul 2008 - Dec 2013
      Customer Service Assistant

    • Bank of China

      Jan 2014 - Mar 2014
      Customer Service Associate

    • HSBC

      Mar 2014 - Jul 2017
      Customer Service Officer

    • Singapura Finance Limited

      Jul 2017 - Jun 2022

      Digital Banking Transformation to improve effectiveness and efficiency by enhancing customer’s journey experience, defining operational strategy, process and procedure flows for new digital banking products Work closely with IT applications/design team to conceptualise the flow and design of programs, ensure UAT test plans and cases are executed within stipulated timeframe.Troubleshooting and investigating complex queries related to e-Wallet PaymentsDemonstrates strong communication skills and possess the ability to build trust and develop effective relationships with internal/external customers. Conduct Customer Service and Core banking system or new program training for employees Show less

      • Senior Executive

        Jan 2019 - Jun 2022

      • Assistant Branch Manager

        Jul 2018 - Jan 2019

      • Senior Branch Executive

        Jul 2017 - Jul 2018

    • J.P. Morgan

      Jun 2022 - now
      Associate

  • Licenses & Certifications

    • Deliver Service Excellence

      CAPELLE ACADEMY PTE. LTD.
      Jan 2012

    • Certified ScrumMaster® (CSM®)

      Scrum Alliance
      Mar 2021
      View certificate certificate

    • Anti Money Laundering

      International Compliance Association
      Feb 2022

    • Certified Personal Fitness Trainer - Health Fitness Instructor (CPFT-)

      National Council on Strength & Fitness - NCSF
      Feb 2022

    • ICAgile Certified Professional - Agile Product Ownership

      ICAgile
      Jun 2021
      View certificate certificate

    • ICAgile Certified Professional - Agility in Marketing

      ICAgile
      Jun 2021
      View certificate certificate

    • Apply Emotional Competence to Manage Self and Others in a Business Context

      ROHEI Learning & Consulting
      Jan 2013

    • Provide Go-the-Extra-Mile Service

      Beacon Consulting Pte Ltd
      Jan 2013

    • Offer Customised and Personalised Service

      Capelle Consulting
      Jan 2011

    • Provide GEMS Service

      SDC Consulting
      Jan 2010

  • Honors & Awards

    • Awarded to Natalie Soh
      Blockchain for Cross Border Markets - Feb 2021 Learn about the real world utility value of blockchain technology and its potential in growing and evolving the financial industry, specifically in facilitating cross border payment through case studiesExplore blockchain technology opportunities and business scenarios for the cross border payments industry Why blockchain technology makes sense for the payments industryHow the features of blockchain technology can enhance the current system and Benefits of utilizing… Show more Learn about the real world utility value of blockchain technology and its potential in growing and evolving the financial industry, specifically in facilitating cross border payment through case studiesExplore blockchain technology opportunities and business scenarios for the cross border payments industry Why blockchain technology makes sense for the payments industryHow the features of blockchain technology can enhance the current system and Benefits of utilizing blockchain technology Show less
    • Awarded to Natalie Soh
      Blockchain for Corporate Compliance - 2021 Understand the fundamentals of blockchain technology and its key utility and benefits; Learn about the real world utility value of blockchain technology and its potential in growing and evolving the financial industry, specifically for corporate compliance through case studies; Explore blockchain technology opportunities and business scenarios for corporate compliance
    • Awarded to Natalie Soh
      Fintech Executive Programme Ngee Ann Polytechnic Jan 2019 Broad overview of Fintech - exploring technology trends, challenges and opportunities shaping the Fintech Ecosystem, the use of APIs to create new financial capabilities, products and services. Explore how the application of Blockchain technology is impacting money and payments, understand how technology influences innovation, business models and consumer behaviour, and the impact on Markets and Marketplaces
    • Awarded to Natalie Soh
      Skillsfuture For Digital Workplace Ngee Ann Polytechnic 2018
    • Awarded to Natalie Soh
      Excellent Service Award Silver UOB bank 2013 EXSA AWARD