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Swathy Dharmalingam

Swathy Dharmalingam

Product QA Intern

Followers of Swathy Dharmalingam276 followers
location of Swathy DharmalingamChennai, Tamil Nadu, India

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  • Timeline

  • About me

    Senior Onboarding Specialist | Freshworks | SaaS

  • Education

    • St.Josephs Institute of Technology

      2013 - 2017
      Bachelor of Engineering (B.E.) Computer Engineering 8.12

    • Cauvery Matriculation Higher Secondary School

      2011 - 2013
      HSC Computer Science 94%

  • Experience

    • Mad Street Den

      Sept 2017 - Nov 2017
      Product QA Intern

      Worked with product QA team in analyzing the AI based recommendations systems for e-commerce websites.Provided feedback to improve the recommendation systems performance thus improving user experience in e-commerce sites.

    • Cognizant

      Nov 2017 - Mar 2022
      Associate

      IT Asset Movement - Web Application - A software product to manage cognizant assets and provide necessary data for the operations team in Assets Management.Coding and implementation of various phases of project. Debugging and troubleshooting of the application.Designed database triggers and Stored ProceduresWorked In Agile Environment as a Scrum Master.Demoed products to the UAT team.Tracked efforts, sprints, burndown charts and other sprint related activities.

    • Freshworks

      Apr 2022 - now

      • Senior Onboarding Specialist - Chatbot

        Oct 2022 - now

      • Senior Onboarding Specialist - ITSM

        Apr 2022 - Sept 2022

  • Licenses & Certifications

    • EMC Academic Associate, Data Science and Big Data Analytics

      EMC
      Mar 2016
      View certificate certificate

    • PMI Agile Certified Practitioner (PMI-ACP)

      Pluralsight
      Dec 2021

    • Azure devops fundamentals

      Udemy
      Nov 2020
      View certificate certificate

    • Customer Needs | How to understand customer needs

      Udemy
      Sept 2021
      View certificate certificate

    • Azure Devops Boards for Project Managers/Analysts/Developers

      Udemy
      Mar 2021
      View certificate certificate

    • AMCAT Certified Software Engineer - IT Services

      Aspiring Minds
      Jun 2016
      View certificate certificate

    • British English Certification

      Cambridge English Language Assessment
      Mar 2015

    • AMCAT Certified Business Analyst

      Aspiring Minds
      Jun 2016
      View certificate certificate

    • PHP And MySQL

      Indian Institute of Technology, Bombay
      Mar 2016

    • Advanced Agile Communication Skills

      Udemy
      Apr 2020
      View certificate certificate

    • AMCAT Certified in English Comprehension

      Aspiring Minds
      Jun 2016
      View certificate certificate

    • AMCAT Certified Software Development Trainee

      Aspiring Minds
      Jun 2016
      View certificate certificate

    • Product Management

      Udemy
      Jan 2022
      View certificate certificate

    • Lean Product Management

      Educative, Inc.
      Dec 2021