Manisha Mahanta

Experience

• 

  Doordarshan Kendra

  Jul 2017 - Jul 2017

  Summer Internship

  Training on different kinds of communication at Doordarshan Kendra.

• 

  Webtek Labs Pvt. Ltd.

  Jan 2018 - Jan 2018

  Internship Trainee

  Internship on Robotics and Embedded system and designed a project during the end of the training.

• 

  Oil India Limited / ऑयल इंडिया लिमिटेड

  Jul 2018 - Aug 2018

  Summer Internship

  Summer internship on various electronic and communication system at Oil India limited and also how communication is performed in the particular area .

• 

  Cognizant

  Sept 2019 - now

  Working as an Azure Support Engineer, providing technical support and troubleshooting for Azure cloud services. Working closely with clients to understand the specific needs and provide effective solutions as per Project requirements. Utilization of my advanced software system and technical support knowledge and problem solving skills to resolve issues and ensuring smooth operation of Azure services. Provided technical support and troubleshooting for Azure cloud services, resolving issues and ensuring smooth operation. Utilized knowledge in Markit EDM to diagnose and resolving technical issues. Leveraged Nagios, Tibco, and Tidal to extract, transform, and load data from local machines into the vendor database. Worked with cross-functional teams to implement and test new features with Market EDM, focusing on enhancements and deployment from test/acceptance environment to production environment. Successfully managed more than 50 change requests, resulting in improved system stability. Contributed to the development and improvement of support processes and documentation. Show less

  • Senior Support Engineer

    Jul 2022 - now

  • Programmer Analyst

    Sept 2020 - Jul 2022

  • Program Analyst Trainee

    Sept 2019 - Sept 2020