Michelle Lumanlan

Experience

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  McDonald’s, McGeorge Food Corp.

  Jun 1995 - Jun 1997

  Crew/Local Store Marketing

  • Voted rookie of the month.• Crew of the month for three consecutive months.• Promoted to marketing associate (LSM) after regularization.• Planned and rolled out marketing plans.• Developed excellence in training party assistants and maintained quality 201’s.• Has been awarded LSM of the month.• Has gained customer patronage and service reliability.• Charged with inventories, party bookings and service as well as promotions.

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  EPLDT Ventus

  Apr 2004 - Dec 2007

  CSR/Level 2 Technical Support Analyst

  • Provided customer service, technical support, sales and product detailing for Philips’ electronic products.• Moved to another account which handles EDI Networking for fortune 500 companies.• Provides over the phone software installation, troubleshooting, basic mapping, and problem resolution for European EDI users. • Maintained an average of 2.0 performance evaluation (1.0 being the highest score), 99% quality assurance as well as client surveys. • Assigned as floor support and senior back up for Information Exchange. Show less

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  The Make Up Clinic

  Jan 2006 - now

  Head Image Stylist/Senior Hair and Make Up Artist

  Freelance work and contractor. Offers semi-permanent make up and skin care services.Provided training, hiring, scheduling and handling of 40 hair and make-up associates that render beauty services for more than 200 marketing associates of GWI Business and SLI Solutions; both a reputable online casino for four consecutive years, 24/7 including holidays.Awarded with 'Service Excellence' for upholding professional standards of GWI/SLI’s marketing associates.Provided excellent beauty, hair and make-up services for tv, shows, print, weddings, debuts and other events in which we are highly commended for by more than 1000 clients since 2006.Handled social media from content writing, posting and management. Including client engagement and competitor/market research. Show less

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  The Make Up Clinic | BrowDoctor.Ph | Premiere Events | Poelinaschion | BigMommasPH

  Jan 2006 - now

  Social Media Marketing Specialist

  Developed a cross channel social media platform to engage different customer segments on Facebook and Instagram. Currently looking into Twitter, TikTok, Pinterest, Viber and even LinkedIn platforms in market promotion.Used several photo/video creation tools such as Photoshop, Canva, PicsArt, Capcut and Filmora.Moderated user content to ensure client engagement. Created social content for Facebook and Instagram on all these online businesses which resulted to purchase or service contracts and increased following.Completed competitive research and benchmarking to further understand target audience and goals.Communicated with target audience on social platforms to increase followings. Show less

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  Premiere Events Philippines

  Jan 2006 - now

  Sales And Marketing Specialist | Project Coordinator

  Freelance work as Events Manager with extensive experience on project conceptualization and coordination. Created cutting edge and elegant event briefs for clients which led to closed project contracts. Facilitated systematic communication, smooth and efficiently structured coordination of events with all stakeholders involved which led to 100% project success.

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  Manulife

  Jan 2008 - Jun 2010

  Client Account Representative to Quality Analyst

  • Provides customer service for contract holders of John Hancock 401(k).• Processed enrollment transactions for new and renewing clients.• Changed profile investments for participant’s allocated funds to various mutual funds and portfolios.• Provided information on the various rates of portfolios and mutual funds to participants.• Gave technical support for participants using automate, electronic, online facilities to access or view their accounts.• Maintained a high commendation rate and the first employee to hit 100% on all target metrics.• Does call quality analysis and coaching. Show less