Luis Coll

Experience

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  Freelancer

  Jan 2019 - May 2022

  Communications Manager
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  Universidad Autónoma del Caribe

  Mar 2020 - Mar 2020

  Communications Department Intern
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  Solvo Global

  Apr 2022 - Jun 2023

  Led workforce forecasting and scheduling for back-office teams, ensuring optimal staffing levels based on historical trends and real-time data.Conducted trend analysis on productivity, attrition, and call/request volumes, using insights to refine staffing models.Implemented capacity planning and "what-if" scenario analysis, improving operational efficiency and resource allocation.Managed real-time monitoring of workforce performance, adjusting schedules as needed to meet service level agreements (SLAs).Worked closely with senior management, presenting forecasting reports and optimization recommendations to enhance business operations. Show less

  • Back Office Manager

    Aug 2022 - Jun 2023

  • Recruiter

    Apr 2022 - Sept 2022
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  AtWork Group

  May 2022 - Jun 2022

  Junior Recruiter

  Head hunting, and pre-screening potential candidates for job opportunities in Texas

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  Staffing Solutions LTC

  Jun 2022 - Sept 2022

  Specialist in sourcing and headhunting professionals or experienced people in the field of healthcare in the state of MinnesotaTo find more about us check here: https://www.staffingsolutionsltc.com/ Created content, improve the company's image online by applying SEO and SEM consultation.Provide ideas to improve the brand and directed advertising and marketing projects.Be a consultant to firmly attract organic traffic with backlings and references.

  • Recruitment Specialist

    Jun 2022 - Sept 2022

  • Community Manager

    Jun 2022 - Sept 2022
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  Clear Acquisitions

  Apr 2023 - Jul 2023

  Brand Ambassador

  Sale, and close deals for a variety of products and service.

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  Canadian Tire Corporation

  Sept 2023 - Mar 2024

  Service Advisor

  Managed service workflows, analyzing daily demand fluctuations to optimize technician scheduling and customer service efficiency.Utilized data analysis tools to track service completion times, identify bottlenecks, and recommend process improvements.Developed staffing recommendations based on customer traffic trends, improving operational response times.Provided performance reports to management, highlighting efficiency metrics and identifying areas for improvement.

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  Canadian Tire Corporation

  Aug 2024 - Feb 2025

  Service Advisor

  Managed service workflows, analyzing daily demand fluctuations to optimize technician scheduling and customer service efficiency.Utilized data analysis tools to track service completion times, identify bottlenecks, and recommend process improvements.Developed staffing recommendations based on customer traffic trends, improving operational response times.Provided performance reports to management, highlighting efficiency metrics and identifying areas for improvement.