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Susan Busbee

Susan Busbee

Passenger Service Agent

Followers of Susan Busbee79 followers
location of Susan BusbeeGrand Rapids Metropolitan Area

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  • Timeline

  • About me

    Insurance Professional and Corporate Travel Consultant

  • Education

    • American Travel Schools

      1988 - 1989
      Certification in Travel Agent/Airline Airline Travel

  • Experience

    • Midway Connection Airlines

      Feb 1989 - Oct 1991
      Passenger Service Agent

      Assisted passengers in the areas of Ticket Counter, Gate Agent, BaggageService, Ramp ground handling and Reservations.

    • Holiday Inn

      Nov 1992 - May 1993
      Front Desk Clerk

      Guest Check-in and assistance, Taking incoming calls, reservations, andcash transactions.

    • MarkAir Airlines

      May 1993 - Jun 1994
      Airline Reservationist

      Incoming calls to create itineraries and reservations for flights on MarkAir Airlines.

    • Midway Airlines Incorporated

      Jul 1994 - Sept 1996
      Passenger Service Agent

      Assisted passengers in the areas of Ticket Counter, Gate Agent, BaggageService, and Reservations.

    • Maritz

      Nov 1996 - Oct 2001
      Corporate Travel Agent, Ticketing Specialist, Date Specialist

      Travel Consultant: Assisted clients of large corporations with Air, Car, andhotel travel itineraries via telephone.Ticketing Specialist: Running daily run of airline tickets and itineraries to be distributed to customers.Data Specialist: Running Agent reports, correcting errors, and data entry.

    • Foremost Insurance

      Mar 2002 - Sept 2023
      Rate Change Implementor

      Facilitator of rate changes between Product Managers and Rating SystemsIntegration programmers. Including reviewing changes, holding meetingswith stakeholders to coordinate work between departments, streamliningprocesses, and reviewing changes for accuracy.

    • American Express Global Business Travel - Egencia

      Nov 2023 - Apr 2024
      Sr Corporate Travel Consultant

    • Acrisure

      May 2024 - now
      Senior Regulatory Affairs Associate I

  • Licenses & Certifications

    • Travel Agent Certification

      American Travel Schools
      Jan 1989

    • Property and Casualty Insurance License

      State of Michigan

    • Property and Casualty Insurance License

      State of Michigan
      May 2002