Emma Jones

Experience

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  Oak Furnitureland

  Dec 2016 - Jan 2017

  Temporary Administrative Assistant

  - Developed administrative experience by proofreading and reporting clients’ finance applications during purchase procedures.- Grasped an understanding for following instructions and company policies by undertaking quality document checks while setting up finance payment processes for clients. - Developed customer service skills that are imperative for customer satisfaction such as welcoming and consulting customers on Oak Furnitureland’s products in a warm and friendly manner.

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  The Stay Club London

  Jun 2017 - Jun 2018

  Waitress
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  Prisoners Abroad

  Aug 2018 - Sept 2018

  Intern

  - Distributed mail-outs to family clients to remind them about bi-annual Family Support Group events.- Updated database records, using Salesforce database.- Delivered reading material to international clients. - Researched and wrote a 1000w article on human rights, relating to women prisoners for Prisoner’s Abroad’s website.

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  Bright Network

  Sept 2018 - Sept 2018

  Women in Leadership Day

  - Refined my understanding of changes within modern work culture by attending motivational talks and discussions in relation to the changing positions of women in the workplace. - Developed team-building skills by participating in leadership workshops and group activities. - Improved networking skills by interacting with attendees and recruiters at stalls in relation to the Finance sector.

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  Hilton

  Aug 2019 - Oct 2019

  Front of House Receptionist

  - Strengthened problem-solving skills by delivering the best solutions for customer queries, using empathy and probing questions.- Gained administration experience by maintaining hotel office systems, including filing reports, re-directing calls, managing incoming emails and posts and drafting timely responses to incoming correspondence.- Developed interpersonal skills by acting as a first point of contact for the office, using face to face, telephone, online live chat and written communication with customers from all across the world. Show less

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  Sainsbury's

  Dec 2019 - May 2020

  Food Sales Assistant

  - Succeeded in maintaining customer satisfaction in the Café and supermarket by delivering confident customer service, using a positive, welcoming approach.- Successfully trained customers with Sainsburys software, i.e., self-checkouts and SmartShop. - Strengthened my flexibility skills by working across several store departments, and catering to all customer needs in pressured environments.

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  Writerbay

  Sept 2020 - Apr 2021

  Freelance Writer

  - Regularly practicing and experimenting with new approaches whilst researching, authoring, and publicising academic pieces, concerning nuance areas in Sociology and Anthropology. - Refining my attention and accuracy to detail by proofreading and editing, ensuring quality for clients' orders. - Gaining further exposure to online CRM software, utilising platforms such as Zendesk to engage with customers and offer support, suggestions, and solutions for any discussed queries.

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  London Borough of Lambeth

  Apr 2021 - now

  • Income Officer

    Jan 2023 - now

  • Income Management Apprentice

    Apr 2021 - Jan 2023