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Charles Brown, CGSP®

Charles Brown, CGSP®

Concierge Associate

Followers of Charles Brown, CGSP®2000 followers
location of Charles Brown, CGSP®Metro Manila

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  • Timeline

  • About me

    Front Office Manager | Department Head

  • Education

    • St. Luke's School of San Rafael

      2003 - 2007
      High School High School/Secondary Diplomas and Certificates

      Activities and Societies: Basketball and Chess Varsity Player.

    • Baliuag University

      2007 - 2011
      Bachelor of Science (B.S.) Hospitality Administration/Management

      Activities and Societies: Reserve Officer Training Cadet

  • Experience

    • Accor Vacation Club

      Jan 2010 - Jul 2010
      Concierge Associate

    • Lemon Tree Inn

      Aug 2011 - Feb 2013
      Front Office Associate

    • Radisson Blu

      Aug 2013 - Dec 2016

      Concierge In Charge583 rooms

      • Guest Relations Supervisor

        Apr 2014 - Dec 2016

      • Front Office Associate

        Aug 2013 - Apr 2014

    • Belmont Hotel Manila

      Feb 2017 - Mar 2018
      Concierge Manager

      Cum Manager on duty handling daily hotel operations of 470 rooms. Manage the front office and concierge team and sets the department goals to help all associates to create an exceptional guest and customer experience. Accelerate departmental objectives, work schedules, budgets, policies, and procedures. Develop appearance, standards, and performance of all associates with an emphasis on training and teamwork. Implement strategies that lead to resolving challenges and issues.

    • Savoy Hotel Manila

      Mar 2018 - Jan 2023
      Concierge Manager (Pre-opening)

      Cum Manager on duty handling daily hotel operations of 684 rooms. Manage the front office and concierge team and sets the department goals to help all associates to create an exceptional guest and customer experience. Accelerate departmental objectives, work schedules, budgets, policies, and procedures. Develop appearance, standards, and performance of all associates with an emphasis on training and teamwork. Implement strategies that lead to resolving challenges and issues.

    • City Garden Grand Hotel

      Jan 2023 - now
      Front Office Manager

      311 Rooms

  • Licenses & Certifications

    • Upselling Training Program

      Savoy Hotel Manila
      Jun 2018

    • Certified Guest Service Professional

      AHLEI - American Hotel & Lodging Educational Institute
      Aug 2017

    • David Campbell Trophy

      AICR
      Dec 2016
      View certificate certificate

    • General Fire Prevention Procedures & The Use of Fire Extinguishers

      Radisson Blu
      Oct 2015

    • Yes I Can Training

      Radisson Blu
      May 2015

    • Luxury Hospitality Standards - Front of the House

      Institute of Hospitality
      Aug 2014

    • Responsible Business

      Radisson Blu
      Aug 2013

    • Les Clefs d'Or Philippines Member

      Les Clefs d'Or® International
      Jun 2019

    • Occupational First Aid and BLS-CPR with AED

      Philippine Red Cross
      Jan 2018

  • Honors & Awards

    • Awarded to Charles Brown, CGSP®
      Best in Customer Service Award City Garden Grand Hotel Dec 2023 Front Office Team was awarded as Best in Customer Service for the year 2023
    • Awarded to Charles Brown, CGSP®
      Manager of the Year City Garden Grand Hotel Dec 2023 Recognition of outstanding performance and in appreciation of Hard work, Enthusiasm and Effort.
    • Awarded to Charles Brown, CGSP®
      Leader of the Quarter Award Savoy Hotel Manila Jul 2022 Recognition for outstanding work performance in the 2nd Quarter of 2022 and for consistently exceeding goals and job expectations in quality and quantity resulting in significant impact on work flow.
    • Awarded to Charles Brown, CGSP®
      RECAST: Coping with the Changes in the Hospitality and Tourism Industry Baliuag University Mar 2021 Certificate of Appreciation for sharing valuable insights and expertise as a Guest Speaker
    • Awarded to Charles Brown, CGSP®
      Employee of the Month Radisson Blu Hotel, Doha Oct 2014 Awarded as Host of the Month of September 2014.
    • Awarded to Charles Brown, CGSP®
      Top Up Seller Front Office Manager - Radisson Blu Hotel Doha Apr 2014 Upsold huge number of rooms from different room types to a higher room categories, with additional room revenue giving an additional room benefits and inclusions to the guests.