Phillippa Scott

Experience

• 

  Upsher-Smith

  Apr 2008 - now

  Sr. Sales Operations Training SpecialistDevelopment and execution of customized training curriculum for Veeva (Salesforce.com) to maximize utilization, efficiency, and sales force effectiveness. Implemented creative and engaging training solutions for Veeva to enhance understanding and retention of processes.• Developed and executed all aspects of Veeva system training for:o New hire training at least once each quarter including certification process to meet FDA guidelines and requirements.o On-going refresher video and training updates to sales force.o National, regional or district sales meetings main stage training and/or breakout sessions.• Trainer/user groups included but not limited to: Brand sales reps and management, NAMs/RAMs, and Marketing Associates.• Provided on-going training assessment and first point of contact for user to triage training gap vs system fail issue.• New Product Launch Training:o New Veeva system training development for over 100+ new sales representatives in addition to existing sales team within a two-week time span to achieve certification competence• Project Management: Followed standard project management processes for development and execution of widely diverse programs and systems for sales teams. Show less Developed training material, curriculum, and execution of new hire training programs.• New product launch training: Coordinated with marketing, medical affairs, and sales leadership to develop and execute new product training in neurology, cardiology, women’s health, dermatology, etc. • Contributed to the strategic sales plan that resulted in the company exceeding sales goals for over 3 years.• Provided individualized coaching and skill development during field rides, sales phone call monitoring.• Trained over 75 reps on a successful path to attaining the company objectives.• Managed new sales representative product and sales training classes quarterly with up to 50 reps per class. Show less

  • Senior Sales Operations Training Specialist

    Apr 2008 - now

  • Sales Operations Specialist

    Apr 2008 - now