Vikash Kumar

Experience

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  Ingleagous SoftTech pvt. ltd.

  Jan 2017 - May 2017

  Software Developer Internship

  Worked as a Software Developer Internship in Inleagous SoftTech Pvt. Ltd. and developed the Final Year Project i.e Cybernatic Protectors (Java). That was a fully online automated system used to provide a secure way of communication using encryption.

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  ETDS XL

  Aug 2017 - Jan 2018

  Technical Support Specialist

  Worked as a Technical support specialist in Skorydov Systems Pvt. Ltd. to resolve the queries related to Microsoft windows, Applications, GST and TDS related Application Softwares.

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  Shekhar Telesystems India Pvt Ltd

  Jul 2018 - Aug 2020

  Office Assistant

  Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.Managing & retaining relationships with existing clients.Increase client base.Having in depth knowledge of Business products and value proposition. Identifying & Mapping Business strengths and customer needs. Handling incoming calls of customer and other communications. Managing filling system & Generating reports. Recording information as per needed. Handling hardware and various types of software rectify issues related to them. Show less

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  Cogent E Services

  Feb 2021 - Oct 2021

  Technical Support Engineer

  Banking domain, SQL and Linux support

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  KreditBee

  Dec 2021 - now

  Senior Operations Representative