Mohd Saqib Alam

Experience

• 

  Team Computers

  Nov 2021 - now

  Google Workspace | Google ChromeOSCollaborate with sales and marketing teams to understand client requirements and tailor Google Workspace and ChromeOs solutions to meet their specific needs.Conduct in-depth product demonstrations and presentations to potential clients, showcasing the benefits and features of Google Workspace and ChromeOs.Create and deliver persuasive proposals, quotes, and technical documentation to assist clients in making informed decisions.Provide expert guidance on technical aspects, including implementation strategies and system integration, to ensure a smooth transition for clients.Continuously stay updated on the latest developments in Google Workspace and ChromeOs to offer cutting-edge solutions to clients. Show less Designed and developed custom applications, extensions, and integrations within the Google Workspace ecosystem to enhance productivity and efficiency.Collaborated with cross-functional teams to gather requirements and translate them into technical solutions that aligned with business objectives.Conducted thorough testing and debugging to ensure the reliability and stability of custom applications and extensions.Contributed to the improvement of existing Google Workspace tools and applications, providing valuable insights for enhancements.Stayed informed about emerging technologies and best practices in application development within the Google Workspace environment. Show less Provided first-level technical support to clients using Google Workspace, resolving issues and inquiries through various communication channels, including phone, email, and chat.Diagnosed and troubleshooted technical problems related to Google Workspace, ChromeOs, and associated applications, ensuring prompt resolution.Documented support interactions, issues, and solutions in a structured manner, contributing to the knowledge base and enhancing the efficiency of future support efforts.Collaborated with internal teams and escalated complex technical issues to the appropriate specialists when necessary.Conducted training sessions and created user-friendly guides to empower clients in optimizing their use of Google Workspace tools. Show less

  • Presales Consultant

    Oct 2023 - now

  • Developer

    Dec 2022 - Oct 2023

  • Technical Support Engineer

    Nov 2021 - Dec 2022