Kathleen Goodman

Experience

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  McBride Electric

  Apr 1988 - May 1998

  Marketing Assistant/Customer Service Associate

  Answered ten phone lines, processed service orders, extensive customer service, implemented the 101% club for quality assurance (it was implemented corporate wide), organized & maintained filing system, dispatched electricians and estimators, set appointments for numerous estimators, typed proposals, typed letters,sent out mass mailers using mail merge to corporations, made outgoing warm telemarketing calls, gave phone estimates, used Microsoft Word, AS400 and Desktop Photoshop, transferred to three different branches in Texas as needed Show less

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  SGI Integrated Graphic Systems

  May 1998 - Jun 1999

  Customer Account Coordinator

  Handled 36 accounts, Compaq division - answered multiple phone lines, extensive international e-mail & customer service, heavy data entry, phone and fax communications, typed estimates, placed orders, handled some shipping, processed COD payments by credit cards

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  Townsend Roofing

  Mar 2001 - Sept 2001

  Office Coordinator/Receptionist

  Answered numerous phone lines, customer service greeting and assisting customers and employees, typed proposals and invoices, filling, set appointments for 3 estimators, kept time records and processed payroll, used Microsoft Word and some Excel

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  LOWES HOME IMPROVEMENT

  Oct 2001 - Mar 2004

  Customer Service Associate

  Hardware and Seasonal Depts/Pricing Coordinator. - Extensive customer service, sales, stocking, inventory, pricing/signage, cashiering, special order sales

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  STARLITE ENTERTAINMENT

  Oct 2003 - Dec 2008

  Concessionist

  Worked Concessions in various theaters, sometimes part time, some full time. Includes food prep and serving, customer service, cashiering and preparing bank deposits

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  Victorian Heart Company, Inc.

  Jan 2008 - Oct 2009

  Account Coordinator

  Coordinated Sales and Shipments for quilted products to 7 statesExtensive customer service, data entry, computer and phone work, worked in Microsoft Word, Excel and AS400

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  The Mansion/Oak Ridge Boys Theater

  Mar 2009 - Dec 2015

  Concessionist

  Part-Time, Evenings or as needed, Food preparation and service, obtained Serve Safe certification, customer service, cashiering, prepared daily reports and nightly deposits, greeted buses and seated tour groups when needed

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  Grand Crowne Resorts

  Dec 2009 - Nov 2015

  Executive Admin Receptionist

  Greet all visitors to the administration building, answer numerous incoming lines, extensive customer service, retrieved voice messages for 3 incoming lines, process incoming and outgoing mail, shipping & receiving, data entry, purchasing & inventory control of housekeeping and office supplies and printed materials, processed credit card payments for yearly club dues, processed bank drafts as needed, worked in Microsoft Word and Excel, tracked time with Kronos, licensed Missouri Notary Public

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  Capital Resorts Group

  Jan 2013 - Dec 2015

  Executive Admin Receptionist

  Greet all visitors to the administration building, answer numerous incoming lines, extensive customer service, retrieved voice messages for 3 incoming lines, process incoming and outgoing mail, shipping & receiving, data entry, purchasing & inventory control of housekeeping and office supplies and printed materials, processed credit card payments for yearly club dues, processed bank drafts as needed, worked in Microsoft Word and Excel, tracked time with Kronos, licensed Missouri Notary Public

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  Stormy Point Village

  Apr 2016 - now

  Reservationist
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  Andy Williams Moon River Theatre

  Sept 2017 - now

  Reservations Specialist