Kathleen Goodman

Kathleen Goodman

Marketing Assistant/Customer Service Associate

Followers of Kathleen Goodman251 followers
location of Kathleen GoodmanHollister, Missouri, United States

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  • Timeline

  • About me

    Currently unemployed - Seeking clerical

  • Education

    • Stratford High School

      1975 - 1979
      Diploma

      Activities and Societies: Choir, Speech, Drama, Spanish Club

    • Texas School of Business-North

      1985 - 1986
      Word Processing Office Specialist General Office Occupations and Clerical Services 4.0

      Activities and Societies: Perfect attendance, Special Honors

  • Experience

    • McBride Electric

      Apr 1988 - May 1998
      Marketing Assistant/Customer Service Associate

      Answered ten phone lines, processed service orders, extensive customer service, implemented the 101% club for quality assurance (it was implemented corporate wide), organized & maintained filing system, dispatched electricians and estimators, set appointments for numerous estimators, typed proposals, typed letters,sent out mass mailers using mail merge to corporations, made outgoing warm telemarketing calls, gave phone estimates, used Microsoft Word, AS400 and Desktop Photoshop, transferred to three different branches in Texas as needed Show less

    • SGI Integrated Graphic Systems

      May 1998 - Jun 1999
      Customer Account Coordinator

      Handled 36 accounts, Compaq division - answered multiple phone lines, extensive international e-mail & customer service, heavy data entry, phone and fax communications, typed estimates, placed orders, handled some shipping, processed COD payments by credit cards

    • Townsend Roofing

      Mar 2001 - Sept 2001
      Office Coordinator/Receptionist

      Answered numerous phone lines, customer service greeting and assisting customers and employees, typed proposals and invoices, filling, set appointments for 3 estimators, kept time records and processed payroll, used Microsoft Word and some Excel

    • LOWES HOME IMPROVEMENT

      Oct 2001 - Mar 2004
      Customer Service Associate

      Hardware and Seasonal Depts/Pricing Coordinator. - Extensive customer service, sales, stocking, inventory, pricing/signage, cashiering, special order sales

    • STARLITE ENTERTAINMENT

      Oct 2003 - Dec 2008
      Concessionist

      Worked Concessions in various theaters, sometimes part time, some full time. Includes food prep and serving, customer service, cashiering and preparing bank deposits

    • Victorian Heart Company, Inc.

      Jan 2008 - Oct 2009
      Account Coordinator

      Coordinated Sales and Shipments for quilted products to 7 statesExtensive customer service, data entry, computer and phone work, worked in Microsoft Word, Excel and AS400

    • The Mansion/Oak Ridge Boys Theater

      Mar 2009 - Dec 2015
      Concessionist

      Part-Time, Evenings or as needed, Food preparation and service, obtained Serve Safe certification, customer service, cashiering, prepared daily reports and nightly deposits, greeted buses and seated tour groups when needed

    • Grand Crowne Resorts

      Dec 2009 - Nov 2015
      Executive Admin Receptionist

      Greet all visitors to the administration building, answer numerous incoming lines, extensive customer service, retrieved voice messages for 3 incoming lines, process incoming and outgoing mail, shipping & receiving, data entry, purchasing & inventory control of housekeeping and office supplies and printed materials, processed credit card payments for yearly club dues, processed bank drafts as needed, worked in Microsoft Word and Excel, tracked time with Kronos, licensed Missouri Notary Public

    • Capital Resorts Group

      Jan 2013 - Dec 2015
      Executive Admin Receptionist

      Greet all visitors to the administration building, answer numerous incoming lines, extensive customer service, retrieved voice messages for 3 incoming lines, process incoming and outgoing mail, shipping & receiving, data entry, purchasing & inventory control of housekeeping and office supplies and printed materials, processed credit card payments for yearly club dues, processed bank drafts as needed, worked in Microsoft Word and Excel, tracked time with Kronos, licensed Missouri Notary Public

    • Stormy Point Village

      Apr 2016 - now
      Reservationist
    • Andy Williams Moon River Theatre

      Sept 2017 - now
      Reservations Specialist
  • Licenses & Certifications

    • Licensed Missouri Notary Public

  • Volunteer Experience

    • Shepherd of the Hills Animal Adoption Center Volunteer

      Issued by Branson, MO on Jul 2015
      Branson, MOAssociated with Kathleen Goodman