Ana-Giorgiana Stan

Experience

• 

  Ericsson

  Jan 2013 - Jan 2016

  ● Provide technical support for various telecom operators in BSS area (Charging, Mediation, Multi Activation);● Ensures 2nd level support, preparation and consolidation of all changes performed in BSS area;● Handle, analyse impact, and plan for implementation of work request from customer or vendor;● Supply input to ELS/LSO teams to ensure readiness for Service Delivery;● Identify and resolve application issues before they have had an adverse impact on the customer experience, revenue or business reporting;● Seek to drive continuous improvement of existing platforms through the business and IT development with a strategy of service improvements, simplification and process documentation;● Establish and maintain relationships with other cross functional areas, in order to provide cooperation and support and ensure a high level of customer service and communication;● Drive through improvements to enhance system performance and automate processes to reduce errors;● Provide support for 2nd line in terms of faults, events, network incidents;● Provide out of hours technical support as part of an on call team;● Provide mentoring and support for the Front Office BSS team. Daha az göster ● First level Service O&M for GSM/IP/IMS/VoIP networks;● First level diagnosis and service recovery actions for Core (CS, PS, IP), Charging & Messaging equipment;● Work on shifts of 24x7 in an international environment, with customers and suppliers;● Responsible with monitoring, logging, tracking and first level resolution of incidents within the established Service Level Agreements;● Follow-up on incidents registered but not solved and escalating them to next level of support;● Preventive maintenance routines execution;● Assuring the proper progress of the maintenance activities and establishing work orders for the field engineers in order to resolve hardware issues;● Technical conference management and escalation management during incidents in direct contact with the Incident Manager;● Keeping continuous communication with the incident manager in case of an incident in order to maintain the customer updated at all time;● Responsible with coaching new team members;● Increased team rating by creating procedures, sharing new information and updates when needed. Daha az göster

  • Second Level Assurance Business Support Systems Service Engineer

    Jan 2015 - Jan 2016

  • First Level Assurance Core Network Engineer

    Jan 2014 - Jan 2015

  • Internship Trainee

    Jan 2013 - Jan 2014
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  Vodafone

  Jan 2016 - Jan 2019

  Second Level Operations Messaging & Surepay Platforms

  ● Ensure technical support for various telecom operators such as Nokia solution of the prepaid platform (surepay), and Mitel solution of the messaging platform;● Provide 2nd level support, preparation and implementation of new patches/releases in the production environment, requested from customer or vendor;● Improving the system performance by creating automation scripts and automatic health checks;● Administration of servers that are running on Linux (RedHat), HP-UX (B11.31) and SUN Solaris (9 and 10);● Backup and restore systems: management, monitoring and troubleshooting of backup infrastructure;● Provide out of hours technical support as part of an on call team● Close cooperation with other technical support groups and engineering teams in order to solve highly complex operational issue and ensure the proper support delivery ● Provide problem isolation and resolution, and effectively prioritize and manage personal list of outstanding customer queries● Create the necessary knowledge documentation in order to assist with possible future problem resolutions● Basic understanding of python, shell scripts, c-code and assembler language(SPARC and Intel x86 architectures) Daha az göster

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  Oracle

  Jan 2019 - now

  Senior Advanced Support Engineer - Operating Systems Team