Richard Leka

Experience

• 

  British American Tobacco

  Mar 2005 - Mar 2012

  Brand Executive

  Liaised with Brand Manager to set path of the Brands (GDBs and Local brands) going forward and assisted all Field teams nationwide with their activation plans to go-to-market to deliver volumes, profit and cashflow targets for the business

• 

  NASFUND Contributors Savings & Loans Society Limited.

  Mar 2013 - May 2016

  Member Services and Branch Support Manager

  Managed all NCSL branches nationwide (10 branches) and provided operational support as well as giving strategic assistance to the General Manager NCSL whom I reported to

• 

  Credit Corporation (PNG) Limited

  Jul 2017 - Jun 2019

  Property Sales and Marketing Manager

  Managed the Property portfoilio (residential) for Credit Corporation and looked after a Property team consisting of 24 direct reports and sucessfully delivered targets pertaining to occupancy levels, profitability. I was also responsible for managing tenant expectation by delivering quality service quality, timely reponse to their needs and introducing products to ensure greater and differentiated customer experience

• 

  Mole Events Specialists and Marketing Solutions

  Jun 2019 - Feb 2023

  Project Management and Business Consultant
• 

  Motor Vehicles Insurance Limited

  Mar 2022 - now

  Manage the Team Leaders and front line Customer Service Officers in dealing with priority customers in reviewing policy and procedures as part of process improvement to streamilne and bring efficiency for quality of service and responsiveness. Developing an array of service offerings and products for the VIP Corporate section to ensure that priority clients including Corporate fleet owners, Motor Car Dealers, Executives from public and private sector are served efficiently and given the quality of service required according to our service standards. Provide strategic advice to Executive Manager for Customer Service on the blueprint of MVILs expansion program, provide plans and design on infrastructure concerning customer service chambers, innovative products to meet motor vehicle owners demand and add value to our brand and shareholders Show less Responsible for looking at organic growth opportunities, identifying product and process improvement gaps within the organization, future proofing the current office designs and embarking on working with Operations team to increase the company footprint in PNG. Advocating and reinforcing government agenda on building Public and Private partnership to implement law reform related to the Industry concerned and public policy driven towards revenue generation, commercialisation of State of Owned Enterprises (SOEs), continued improvement of customer service standards within Operations, automation and integration of day-to-day business via Enterprise Resource Planning software Show less

  • Manager Corporate Customer Service

    May 2024 - now

  • Partnerships and Strategy Lead

    Mar 2022 - now