Lydia Macheva

Experience

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  Kronos Recovery Management

  Jan 2012 - Feb 2013

  Team Lead - Telemarketing Department

  October 2012 - February 2013Team Leader - Telemarketing DepartmentOrganizing and distributing the workload among a team of 12 people;Setting goals, monitoring achievement, providing feedback and coaching; Motivation of team members (group and personal), planning, monitoring and evaluating progress; Conducting individual and group trainings in order to improve quality of the team work;Conducting interviews (HR role) – selecting and evaluating the new staff. January, 2012 - October, 2012Telemarketing AgentPromoting and selling products in the field of telecommunications;Working in team and individually to achieve organizational and individual goals; Show less

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  Sofica Group, a TeleTech Company

  Feb 2013 - Dec 2015

  Business Analyst

  Maintain Sharepoint website for the assigned account (update and modify)Project management for the account - working close with Disaster Recovery (DR) LeadsPerform quality checks as part of quality managementMaintain the accuracy of the information held within the DR Ops SharePoint websiteSupport the DR Leads of the assigned account with all information neededAssist the assigned account with: - Information collection and analysis - Communication/actions around information accuracy and validity - Organisation of regular meetingsMaintain regular communication directly with the client and with the involved third party suppliers Show less

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  HP

  Dec 2015 - Apr 2016

  Business Planning Analyst

  Maintain Sharepoint website for the assigned account (update and modify)Project management for the account - working close with Disaster Recovery (DR) LeadsPerform quality checks as part of quality managementMaintain the accuracy of the information held within the DR Ops SharePoint websiteSupport the DR Leads of the assigned account with all information neededAssist the assigned account with: - Information collection and analysis - Communication/actions around information accuracy and validity - Organisation of regular meetingsMaintain regular communication directly with the client and with the involved third party suppliers Show less

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  Hewlett Packard Enterprise

  Apr 2016 - Apr 2017

  IT Service Continuity Management

  Expertise in running & managing the client's operation:Maintain Account Business Continuity Plan & Framework documentsMaintain datacenter/site location DR Ivocation plans as well as assessment of DRPs Sharepoint managementAccount and Client meetingsDR Test planning and coordination DR Test Reporting to the Client within the agreed timeframesBC Exercise planning and coordinationBIA analyses and reportingEnsure Technical Recovery Plans are updated following a change to the infrastructureChange Management Show less

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  DXC Technology

  Apr 2017 - now

  Transition and Transformation Project Management

  Transition and Transformation Project Manager:Management of transition and transformation projects, including design, development, testing, and implementation.Develop and maintain a project schedule to give visibility of milestones, go live dates and dependencies.Delivery end-to-end Disaster Recovery solution, including infrastructure design and build, software management, client refresh, asset management, licensing management.Implementation of DXC service management standard tools and processes, including crisis and incident management, change management, capacity management.Implementation of a service desk, including client specific knowledge transfer.Ensure the IT requirements are represented throughout the project lifecycle and that the project deliverables are supportable following release into the production environment.Provide expertise and guidance to customer, 3rd partners and project managers on all matters related to Service Continuity and Operational ReadinessIdentify risks to the production environment, arising from projects and ensuring these are documented and mitigated. Deal Assurance Subject Matter Expert:Leading projects directly with stakeholders and creating portfolios for DR solutions. Planning the scope, duration and processes of the project. Managing, coordinating and organizing the capabilities, the related plans and activities, based on the developed strategy.Disaster Recovery and Business Continuity Account Lead:Expertise in running & managing the client's DR and BC operation:Maintain Account Business Continuity Plan & Framework documentsMaintain datacenter/site location DR Ivocation plans as well as assessment of DRPs Account and Client meetingsDR Test planning and coordination DR Test Reporting to the Client within the agreed timeframesBC Exercise planning and coordinationBIA analyses and reportingEnsure Technical Recovery Plans are updated following a change to the infrastructureChange Management Show less