Experience

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  United states marine corps

  Jun 1985 - Jun 1989

  Marine

  Details available upon request. Marine Amphibious Unit Special Operations Capable, 1st Battalion, Second Marines, Second Marine Division.

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  Kay jewelers inc.

  Sept 1989 - Jun 1995

  Retail manager

  Managed and sold for Kay Jewelers involved in all aspects of the business, from day to day sales to merchandising, ordering inventory, personnel management, inventory security

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  First data

  Jan 1995 - Jan 2007

  It manager

  Seen in profile description.

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  First data merchant services

  Sept 1995 - May 2007

  It outage/service interruption call center manager

  Monitor call center activity for 12 international First Data call centers to anticipate and react effectively to issues and service interruptions. Trend and record action to avoid and correct communication issues within the First Data Enterprise networkWorked closely with the Workforce Management team of FDMS to monitor, manage and report service levels for the same call centers, ensuring that each attained those levels consistentlyWorked closely with the First Data Merchant Services Enterprise Network Support Team to ensure that any network, carrier or internal system issues were addressed quickly minimizing impacts to service level agreement attainmentCoordinated with the First Data Merchant Services Change Control team to ensure that system changes were planned and performed in such a manner as to mitigate impacts to the merchant client base and call centersMonitored, maintained and trouble-shooting the FDMS Enterprise Network. (LAN/WAN), supervising and training other Network staff to do like-wise. Worked with Cisco, Hypercom, Paradyne, IBM Series 1, Sun Microsystems for SNA, TCP/ip, via point-to-point, leased lines, Frame Relay, etc.Supervise all aspects of Point of Sale Help Desk Call Center functions. Introduce new POS tools and train on their functions, interact with merchants' escalated issues, etc. Building and completion of MIS for multiple Help Desk locations via data generated from CMS. Call Center rep recognition and discipline stemming from info gained from CMS data. Skill balancing and staff break scheduling via CMS and CMS data. Show less

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  Watchtower games

  Aug 2006 - Mar 2009

  Manager/owner

  Created business plan, implemented construction and startup for opening of businessContacted, started and nurtured relationships with vendors in the industryCreated and implemented marketing strategy for local customer baseScreened, interviewed, hired and coached retail staffHandled all customer service issues and escalationsManaged all back end processes for small retail business

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  Ourbigblueball.com

  Jul 2008 - Dec 2013

  Owner/partner, independent representative

  An online magazine, focusing on leisure time, relaxation, fun and making the most of YOUR time. You work hard all week and we believe that you shouldn't have to work hard to find somewhere to relax and have fun. We will be consistently adding articles, press releases and loads of good information to help you plan your down time. From Travel, Arts, and Entertainment to Sports, Recreational Sports and everything in between. We will bring you the info and ideas for how to have fun with your precious free time! Secondly, OBBB is a travel community that will draw members for the benefits. The benefits include, but are not limited to: Travel Tips, Surveys, Traveler Feedback, Articles/Blogs, Itineraries, Photo Galleries, Photo Contests, Forums, Videos and more! These members will, in turn, view the businesses advertised on OurBigBlueBall.com! Each side of the business propagates traffic and revenue for the other.If you are in the Arts, Entertainment, Travel, Sports, Recreational Sports or Dining industries, drop us a line. Send us your press releases or any noteworthy stories and we'll get them published. You get publicity and we get great content for our online magazine. It's a win/win! Show less

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  Macy's inc

  Sept 2008 - Mar 2011

  Group sales manager

  Hire, train, motivate and coach sales staffInterface with customer base to ensure customer service satisfactionInterface with sales staff to ensure solid customer service and sales attainmentMonitor sales and customer service statistics, reacting constructively to them and ensuring continued success of the businessMerchandise departments for best results in esthetic marketing practices

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  Cellular sales

  Feb 2014 - Jan 2015

  Wireless consultant

  Cellular Sales is a management company that operates authorized wireless phone stores for Verizon Wireless throughout the United States. We are in the process of expanding our retail system throughout the country. We owe our success to a simple and unrelenting focus on total customer satisfaction. This dedication to our customers has become our corporate mission and is the backbone of our success.

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  Doug spitzer photography

  Apr 2014 - Jun 2016

  Freelance photographer / owner

  It is our pleasure to serve you and the community by providing terrific Headshots, Senior Pics, Portraits and Sports Photography at fantastically affordable prices, while giving back to the community in the form of fun, rewarding Fund Raising Shoots!

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  Doug spitzer photography - houston, mo

  Dec 2014 - Apr 2024

  Owner / photographer
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  360 tour designs

  Jun 2015 - Jan 2018

  Independent freelance photographer/contractor
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  Wertman photography

  May 2016 - Jun 2018

  Professional photographer/ marketing professional

  Specializing in engagements, weddings, special events and portrait photography, including: seniors, babies, children, families, maternity & glamour.Wertman Photography offers it’s clients the very best in photography and service. We believe that every client is unique and deserves the best. Your wedding day is carefully crafted to offer you one of a kind photography both in the Hagerstown, MD and surrounding areas.Wertman Photography is an award winning photography studio located at the edge of downtown Hagerstown offering wedding coverage, sports photography, senior portraits and family photographs in Western Maryland, Pennsylvania and West Virginia. Destination weddings are also available. Show less

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  Integrity imaging solutions, llc

  Feb 2018 - Apr 2024

  Sr. photographer
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  Reel people studio & media co.

  Jan 2021 - now

  Professional photographer

  Real Estate Photography, Video & Aerial Imagery to help sell Realtors.