Experience

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  Kohinoor technical institute

  May 2009 - Apr 2012

  Trainer

  Conducting Hardware & networking, CCNA lectures and practicals

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  Allied digital services

  Apr 2012 - Jan 2015

  Team lead (customer support engineer)

  Team Lead, Desktop Support activities, Network support and maintenance at client site / Distribution Centres (DC-01, 02, 03, 04, 10) IT related issues, which includes:• Daily reporting to respective manager.• Daily follow up for pending issues with respective person through mail/phone.• Remote support to users.• 16X7 support & Shift management.• Motorola Wi-Fi Scan gun issue• Vendor Management.• Incident & Service request Ticket management.• Computers, Printers & peripherals installation / maintenance.• OS, Applications & other S/W installation & trouble shooting.• Preventive maintenance.• Outlook2010/2007 & outlook express.• Configuration and support of Hardware, software.• N/W additions, Network devices and infrastructure management in windows environment.• Additional Responsibility as Team Lead to coordinate team members, engineer’s shift rotations, follow- up of calls and update the status, Leading & Managing the Centralized team of 6 members, Co-ordination with vendor Show less

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  Impact infotech pvt ltd

  Apr 2015 - Sept 2017

  Desktop engineer

  •  Daily follow up for pending issues with respective team through mail/phone. 16X7 support to users. Supervised and tracked all support calls under Incident and Service request ticket management. Handling windows OS and basic software installation and troubleshooting. Resolving first level issues for Motorola handheld scanners and CISCO, HP access points. Upgrading of computer hardware and configuring, troubleshooting of Outlook O365. Deployed new IT Equipments at client sites in coordination with respective vendor. Managed daily updates of Symantec Antivirus clients, Remote antivirus client management. Managing nework infracture and network devices installations in Windows environment. Providing valuable inputes of IT asset management and actively supporting client to prepare IT budget. Coordinating with DC, NOC and Asset Team for smooth functioning of respective towers Developing MIS and submitting to client on monthly basis. Monitored sites WAN Links and support operational issues. Show less

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  Ensure support services (india) limited

  Oct 2017 - Sept 2020

  Support team lead

   Handling 04 Distrubution Center along with 01 Account office of Client- TRENT TATA LTD for end to end IT Support. Leading a team of 10 engineers and acting as SPOC for taking follow-up with assigned calls to team members in incident and service request management system to meet SLA. Managing a assets consists of End point Devices ,Printers, Network Devices & Servers. Coordinating with DC, TCS NOC and Asset Team for smooth functioning of respective towers. Defining the SOP’s for various activities, tracking and monitoring the SLA’s. Ensured all the calls for the client sites are getting logged in Service Desk Tools, supervised and tracked all the logged calls. Accountable for requirement gathering, resource estimation, defining service levels. Monitored the implementation of best practices, Implementation of processes as per ITIL framework, ensuring to provide the services to client. Interacted with business to understand the growth plan and future projects to understand the IT requirement and supporting them. Actively involved in budgeting and budget finalisation. Developing MIS and submitting to client on monthly basis. Laising with multiple vendors for smooth vendor functioning. Handling first level issues of IT assets related to vendor support like CISCO/HP Access Points, Motorola, Symbol RF Scanners. Managing network infrastructure and network devices installations in Windows enviorment. Show less

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  Renovision automation services pvt. ltd.

  Oct 2020 - May 2022

  Team lead

    Handling 04 Distrubution Center along with 01 Account office of Client- TRENT TATA LTD for end to end IT Support. Leading a team of 10 engineers and acting as SPOC for taking follow-up with assigned calls to team members in incident and service request management system to meet SLA. Managing a assets consists of End point Devices ,Printers, Network Devices & Servers. Coordinating with DC, WIPRO SNXT and Asset Team for smooth functioning of respective towers. Defining the SOP’s for various activities, tracking and monitoring the SLA’s. Ensured all the calls for the client sites are getting logged in Service Desk Tools, supervised and tracked all the logged calls. Accountable for requirement gathering, resource estimation, defining service levels. Monitored the implementation of best practices, Implementation of processes as per ITIL framework, ensuring to provide the services to client. Interacted with business to understand the growth plan and future projects to understand the IT requirement and supporting them. Actively involved in budgeting and budget finalisation. Developing MIS and submitting to client on monthly basis. Laising with multiple vendors for smooth vendor functioning. Handling first level issues of IT assets related to vendor support like CISCO/HP Access Points, Motorola,Zebra Android/Windows RF Scanners. Managing network infrastructure and network devices installations in Windows enviorment. Show less

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  Wipro technologies

  Mar 2022 - now

  Administrator