Experience

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  Neeman medical international

  Jan 2003 - Jan 2006

  Accounting & finance assistant
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  Schneider electric

  Sept 2006 - Mar 2009

  Coordinador de soporte

  Responsible for the entire area of both data communications such as voice, configuration switches, routers and firewalls. Administration and configuration of 12 servers with 3 different operating systems (Win 2003, Win 2000 and Win nt) which are Lotus Notes (application domain and mail) servers, SQL Database Server, Terminal Server, File Server, domain, among others. Domain Administration (Active Directory, WINS, DNS), creating and managing policies, configuring end-user machines.Responsible for daily backups, weekly and monthly (Tivoli).Administration and configuration of 7 3Com telephone exchanges.Administration Console Symantec antivirus 10.1.Management Packeteer filtration equipment. Show less

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  Compañia de galletas pozuelo dcr, s.a.

  Mar 2009 - Feb 2011

  Coordinador de soporte

  Responsible for coordinating and supervising the end-user support, three sites in Costa Rica and 4 in Central America (Panama, Nicaragua, Guatemala and El Salvador)Among the main achievements:Domain Migration.Migrating from Lotus Notes platform 6 to Lotus Notes 8.5.1.Migration from Exchange to Lotus Notes platform 8.5.1.SAP implementation (verification process, closures of gaps, and support).Help Desk Implementation, ITIL.Implementation of corporate printing (printing centers).Change model to renting equipment purchases.AVAYA IP telephony deployment and integration with Siemens.Videoconferencing with Polycom equipment.Lotus Notes administrator. Show less

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  Intel corporation

  Jul 2011 - Mar 2013

  System engineer

  Managing over 42 Windows Servers, with different platforms and environments.Web Migration, IIS 6.0, IIS 7.0.SQL Server 2008 R2, scrip execution, SSIS/DTS.Server Patching and downtimes.In charge of Weekly ReportsManaging several projects within the organization, such as P2V and V2V conversions andData MigrationTesting Development, Pre-Production, Production and Disaster Recovery Servers.

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  Coinca corp.

  Mar 2013 - Oct 2013

  System administrator

  Managing several software tools the Company ERP, CRM and the support system,all of them need to interact with each other so they require multiple additions.The CRM name is Salesforce, the ERP is EXACTUS, and the support system is Sisgraph by Intergraph this a certify software for 911.CRM Salesforce design, Troubleshooting, manage the migrations to Production SQL Server 2008 R2.

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  Hp autonomy

  Nov 2013 - Apr 2014

  System engineer

  Support Level 2 for HP Autonomy, supporting the LiveVault platform, handle calls, receiving and resolving tickets that came by phone calls.

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  Securitas group

  Apr 2014 - Jan 2019

  Soc manager

  Manage the Operations Center of Securitas, which works 24/7, tasks related to implementation of new projects, start-up and execution, personnel management (22 people), hiring, mentoring, training, payroll management, creation and administration of budgets, control and decrease of expenses, client management, management meetings, presentation of monthly results.Manage different Windows Server platforms, different environments, SQL queries, Adm. Security platformsOther activities:Lotus Notes administrator.Research, testing and development of new security technologies.Implementation of the Help Desk.Technology and security purchases, adm. of project inventory.Implementation of Office 365.VMWare Platform Administration. Handle several Windows Server, and environments, SQL queries, Security Platforms Leading the Connect-Vision project for Costa Rica.Managing: ERP, CRM and others. Show less

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  Servicios corporativos de personal

  Jul 2019 - now

  Project management officer