Roger Renteria

Experience

• 

  City of Albuquerque

  Jun 2000 - Aug 2004

  Library Page & Volunteer

  - Shelved and checked-in books- Helped librarians with projects and children's programs

• 

  New Mexico Institute of Mining and Technology

  Aug 2006 - Aug 2008

  - Wrote and edited articles for press release- Photographed events and assisted with various staff projects.- Sent articles for publication by local newspapers. - Hired writers, photographers, and copy editors- Assigned tasks to newspaper staff- Produced 27 issues with a circulation of 1000- Set an annual budget to pay for production costs and student employment salaries- Coordinated with various campus departments- Communicated with students, faculty, and staff to produce quality content- Prioritized tasks and delivered timely content for the community

  • Student Intern at Public Information Office

    May 2008 - Aug 2008

  • Editor-in-Chief at "Paydirt" Student Newspaper

    Aug 2006 - May 2008
• 

  New Mexico Institute of Mining and Technology

  Jan 2009 - May 2009

  Writing Center Tutor at Center for Student Success

  - Proofread and edited student papers- Offered advice for writing papers and accommodated for writing styles- Improved students’ writing and editing skills

• 

  New Mexico Institute of Mining and Technology

  Jan 2010 - May 2010

  Office Aide and Resident Assistant at Residential Life

  - Filed paperwork, answered phones, ran contracts, and assisted with office projects.- Assisted residents with paperwork and directed them to appropriate staff members, if needed.- Assisted residents’ needs, enforced housing policies, held residence hall meetings, and organized hall events.- Planned and promoted various events for campus-wide outreach and programming.

• 

  Society for Technical Communication - New Mexico Kachina Chapter

  Jul 2010 - Oct 2016

  Secretary / Webmaster

  - Volunteered as secretary and webmaster. - Took meeting notes, coordinated with chapter members, and updated the website.

• 

  Central New Mexico Community College

  Nov 2010 - Jan 2013

  - Delivered comprehensive customer service to CNM community members and met customer needs in a timely and professional manner.- Provided accurate information and assistance about the college services, such as financial aid, enrollment processes, events and programs, and website navigation.- Used customer relationship management systems and student services databases to perform a high level of customer contact via phone, online chat, or email.- Maintained current knowledge of institutional and community-based programs, resources, and support services available to the CNM community. Show less

  • Contact Center Information Specialist

    Sept 2011 - Jan 2013

  • Reader / Writer at Disability Resource Center (formerly Special Services)

    Nov 2010 - Sept 2011
• 

  Vencore Services and Solutions, Inc.

  Dec 2012 - Jan 2015

  Technical Writer

  - Wrote, edited, developed, and designed documentation, flyers, presentations, reports, standard operating procedures, and style guides, for information security systems.- Administered, backed up, configured, and updated multiple SharePoint team sites.- Provided document support for team members; hosted and moderated teleconference meetings; and trained new technical writers.- Maintained and updated the division web pages containing security information.- Advised on content strategy, document process, and project management.- Presented monthly training sessions and provided daily technical support for the agency-wide Information Technology Access Control system. Show less

• 

  Central New Mexico Community College

  Jan 2015 - Jan 2023

  - Managed the digital marketing efforts for two college departments. - Managed the social media marketing and brand awareness for the College. - Wrote, edited, and updated digital content on the community college website and related online properties.- Worked on UI/UX and testing portions of the website redesign project.- Managed the social media properties, then promoted to Social Media Manager.

  • Digital Marketing Manager

    Feb 2020 - Jan 2023

  • Social Media Manager

    Mar 2018 - Feb 2020

  • Web Content Administrator

    Jan 2015 - Mar 2018
• 

  Society for Technical Communication

  Jul 2016 - May 2017

  Summit Track Manager - Technology and Development

  - Managed the Technology and Development track.- Oversaw a team of reviewers who reviewed session proposals- Made recommendations for presenters to speak at the Society for Technical Communication 2017 Summit. - Welcomed attendees at the conference and answered questions about the program.

• 

  Discover Financial Services

  Jan 2023 - now

  Lead, Education & Awareness