Experience

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  American express

  Jan 1999 - Jan 2001

  Traveler's cheque representative

  Initiated the International Language TeamRevised an existing interpretation system using Microsoft AccessTrained numerous teams a new interpretation systemOrganized and initiated a project to create a policies and procedures manual for the 6 major languages (Japanese, Chinese, German, French, Spanish & Portuguese)

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  Dti

  Jan 2003 - Jan 2007

  Project coordinator

  Directed tours, lunches and activities for visiting clientsCoordinated and set up training for the departmentMaintained and deliver project plans/timeline for each clientTrained software consultants on project planning softwareOrganized and updated training materials including processes and procedures

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  Creative care

  Jan 2010 - Jan 2012

  Administrator

  Hired, directed, disciplined and terminated facility personnelOversaw business functions of the facility, insuring proper management of admissions, ancillaries, payables, receivable, and payrollHeaded up Marketing effortsAccountable for the total operation in compliance with standards of operations and quality assurance program and state and federal regulationsProvided direction to facility staff through written standards, policies and procedures, meetings and memos.

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  Havasu nursing center

  May 2012 - Jan 2012

  Administrator
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  Jefferson health care

  Jul 2014 - Dec 2016

  Administrator
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  Truman gardens

  Jan 2017 - now

  Executive director
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  Blue cross and blue shield of kansas city

  Aug 2017 - Jun 2020

  Medicare advantage operations specialist
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  University of utah health

  Jun 2020 - now

  Medicare advantage delegated operations supervisor
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  Blue cross of idaho

  Jan 2024 - now

  Compliance specialist - government programs