Keisha Young, MBA, PHR

Experience

• 

  CEO Inc.

  May 2008 - Jun 2009

  Human Resources Consultant/Recruiter

  • Collaborated with managers to define recruitment strategy, facilitating discussions to advance staffing aligned with each department's needs and goals. • Spearheaded sales and marketing efforts, promoting the company’s services to prospective companies to drive revenue growth and market expansion.

• 

  Bank of America

  Jun 2009 - Mar 2010

  Mortgage Loan Officer

  • Leveraged superior communication skills and personalized attention to understand each client’s financial goals and concerns, fostering trust and developing solutions aligned with their objectives.

• 

  Mecklenburg County

  Mar 2010 - Jan 2024

  • Expertly managed 6 direct reports spanning the entire HR function, overseeing the daily operations of a team of 65 supporting a workforce of 6K to ensure the delivery of best-in-class HR service. • Spearheaded an employee relations training program designed to elevate the leadership abilities of 900 managers across the county, earning accolades for the highly successful program and securing a 100% employee satisfaction rate. • Engaged with C-Suite leaders, including the county manager and deputy county manager, sharing essential metrics and recommending strategies to empower decision-making. • Rebuilt the HR department, aligning people and positions, and introduced synergy-generating activities, including all-hands meetings and team leadership retreats, to stabilize the turnover rate brought about by the COVID-19 Pandemic, dramatically decreasing the turnover rate within the HR department from 30% to 12%.• Designed a strategy to target organizational-wide retention, revamping the classification system spanning 900 job titles.• Created a wellness program, created a wellness program, developed a leadership academy, and introduced an employee rewards program to reduce the organizational turnover rate from 20% to 13% and position Mecklenburg County as an employer of choice. • Revamped and implemented a new performance management program to include bringing on new technology.• Created the inaugural Mecklenburg Pathways Internship Program to engage underprivileged students in government-related issues, receiving the Civic Excellence and Innovation Award for advancing the future pipeline and building the next generation of leaders. • Served on the Enterprise Risk Management Committee, championing strategies to mitigate risk across the entire organization. • Proactively monitored and interpreted federal, state, and local regulations, ensuring organizational compliance with all applicable legal requirements. Show less • Provided exceptional leadership and guidance to the human resources business operation encompassing the employee services center, compliance, HR management systems teams, and the business office, fostering a collaborative and high-performance work environment striving to achieve desired goals. • Steered the review and modernization of the HR policy manual and implemented a user-friendly platform, Flipping Book, to digitize and streamline accessibility and navigation.• Distinguished as HR expert, offering advanced support to leadership spanning 22 diverse county departments and partner agencies. • Joined forces with the HR director, contributing to the development and execution of HR policies, programs, and initiatives designed to optimize employee outcomes. • Oversaw the comprehensive process of conducting RFPs for employee benefits, including vision and life/disability insurance, improving coverage offerings, and delivering cost savings for the organization. Show less x Responsible for planning strategic sourcing, fiscal management, and service delivery of human capital for 21 departments with an excess of 6000 employees. x Directs the Talent Acquisition team for Mecklenburg County which includes a team of 7 Recruiters and 3 Recruitment Coordinators with the responsibility of Talent Acquisition for the entire County. x Improved recruitment proficiency, decreased time-to-fill, and increased the customer service rating for the Talent Acquisition Team. x Redesigned the structure of the Recruitment Center of Excellence to meet the demands of the organization and provide a more effective and efficient level of service.x Developed partnerships with various community organizations to assist with high turnover areas within the County and enhance community relations.x Created on-line pre-requisite training modules for newly promoted managers to educate them on the hiring practices of Mecklenburg County.x Respond to EEOC charges to include investigations, position statements, and mediation when necessary. x Partner with senior leaders to create accountability measurements that align with the organizations business strategies; Responsible for the delivery of change management objectives and goals x Conduct HR Recruitment audits in ensure compliance with all Employment Lawsx Produced innovative talent management solutions to reduce recruiting lead times, applicant wait times and inadequate applicant screening: Automated, streamlined and standardized recruiting processes and enhanced communication between HR and hiring managers. Revised background checks to be applicant driven and outsourced the reference checking process to a third party vendor. Saved six to eight hours per week per recruiter, allowing recruiters to be more proactive in applicant sourcing. Show less Conducted in-depth analysis of formulas and metrics to determine areas of the HR department where workforce reduction was necessary, leading difficult conversations with 45% of the HR team and navigating them through challenging times. • Crafted and facilitated a new hire orientation program customized to meet the unique needs and goals of the organization. • Offered strategic consulting services to senior management across 15 diverse departments, providing valuable insight and recommendations to cultivate success. • Analyzed compensation data to ensure equitable and competitive salary offers for new hires and promotions, considering factors including industry standards and candidate qualifications. Show less

  • Director of Human Resources

    Jun 2022 - Jan 2024

  • Deputy Director Of Human Resources

    Aug 2019 - Jun 2022

  • Senior Human Resources Manager

    Sept 2018 - Aug 2019

  • Talent Acquisition Manager

    Sept 2013 - Sept 2018

  • HR Consultant

    Mar 2010 - Aug 2013
• 

  Wells Fargo

  Jul 2024 - now

  VP, Lead Human Resources Business Partner