Experience

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  Aia sri lanka

  Feb 2015 - May 2019

  Junior administration executive

  • Conducted thorough pre-employment screening for sales agents to ensure compliance.• Monitored terrorism sanction lists for new recruits’ clearance and regulatory compliance.• Managed HRIS system for efficient recruitment, promotion, demotion, suspensions and termination.• Assisted in customer complaint resolution process and executed disciplinary actions ensuring effective communication.• Ensured accurate filing and maintained personal files for above 3000 sales agents.• Handled correspondence with clients and regulatory bodies, ensuring statutory compliance.• Checked promissory notes, loan agreements, guarantor bonds and other legal documents for sales agent’s distress, automobile and equipment loans and signed off for processing.• Acted as the contact person regarding disciplinary actions and other compliance matters.• Facilitated clearance processes for sales agents' rewards, presenting reports to management.• Conducted new hire familiarization and facilitated trainings on procedures. Show less

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  Qatar airways

  May 2019 - Aug 2020

  Passenger services representative

  • Offered warm welcomes and provided courteous and efficient service to passengers during check-in and boarding• Adhered to all security protocols and regulations to maintain a safe and secure airport environment.• Ensured accurate processing of passenger information for operational efficiency.• Properly handled baggage and ensured accurate routing.• Guided passengers through airport facilities with clear communication and promoted loyalty programs.• Assisted passengers with special needs, respecting their privacy and comfort.• Maintained effective communication with flight crews, ground control, and other airport personnel.• Relayed important information to passengers regarding flight updates and announcements.• Provided dedicated assistance to USA and French military personnel.• Efficiently managed queues, minimizing wait times during peak periods.• Provided proactive assistance during flight disruptions, resolving concerns promptly. Show less

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  Amropack services (pvt) ltd

  Sept 2020 - Nov 2023

  Assistant manager administration

  • Managed cordial relationship with suppliers and customers.• Negotiated agreements and resolved disputes in accordance with company policies.• Assisted in developing supply policies and reviewed supplier contracts for compliance.• Coordinated with government authorities to obtain necessary licenses and documents.• Maintained accurate documentation and assured company systems were duly updated.• Monitored payments, refunds, and warranty claims for external stake holders.• Implemented policies to optimize inquiries and issue resolution processes. Show less

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  Schlegel villages

  Feb 2024 - now

  Food service aide