Iranga Basnayake

Experience

• 

  Hela Clothing (Pvt) Ltd

  Jun 2009 - Feb 2011

  IT Assistant

  Responsible for Windows 2003 servers with the AD, LAN, installing, troubleshooting, data backups and Linux client platform Administration.

• 

  Brandix

  Mar 2011 - May 2016

  IT Executive

  o Managed and ensured systems and services are secured. implemented the adherence to the Company lT policy. o Monitored and reported company infrastructure utilization resources.o Participated in 1st and 2nd level support of customers. o oversee and ensure use of a ticketing system to manage IT team workload. o Provided after-hour support as needed. o Ensured all company infrastructure are monitored for optimal uptime and efficient utilization.o Ensured all company private and public infrastructure services are monitored for uptime and efficient usage utilization. o Ensured all company owned and supplier leased hardware and software is monitored for optimal uptime and performance.o Troubleshoot problems reported by users. o Managed the day-to-day operations of host computers by monitoring system performance. configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software' works with vendors to assist support activities. Show less

• 

  MAS Holdings

  May 2016 - now

  • Implements computer system requirements by defining and analyzing system problems; designing solutions.• Defines application problem by conferring with clients; evaluating procedures and processes.• Develops solution by preparing and evaluating alternative workflow solutions.• Controls solution by establishing specifications and coordinating production with programmers.• Ensures operation by training client personnel and providing support.• Provides reference by writing documentation.• Accomplishes information systems and organization mission by completing related results as need. Show less • performing the operational establishment and preventive maintenance of backups, recovery procedures, and enforcing security and integrity controls• implementing and administering documentation, guidelines, policies and procedures• accepting responsibility for the processes, procedures and operational management associated with system security and disaster recovery planning• liaising with security vendors, suppliers, service providers and external resources; analysing, recommending, installing and maintaining software security applications; and monitoring contractual obligations, performance delivery and service level agreements• troubleshooting and providing service support in diagnosing, resolving and repairing server-related hardware and software malfunctions, encompassing workstations and communication infrastructure• preparing and maintaining documentation, policies and instructions, and recording and detailing operational procedures and system logs• ensuring that the design of computer sites allows all components to fit together and work properly, and monitoring and adjusting the performance of networks• continually surveying the current computer site to determine future network needs and making recommendations for enhancements in the implementation of future servers and networks• working with users to formulate and document business requirements• identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behaviour• using project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects• creating user and training documentation, and conducting formal training classes• developing functional specifications for use by system developers• using data and process modelling techniques to create clear system specifications for the design and development of system software Show less

  • Senior System Analyst

    Apr 2021 - now

  • System Analyst

    Jan 2020 - Apr 2021

  • System Administrator

    May 2016 - Jan 2020