Mohammad Jafari

Experience

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  Rug Bank Inc

  Mar 2015 - Jul 2019

  Customer Service Manager

  As customer service manager at Rug Bank Inc, I was responsible for following up with new accounts and provide customer support. I also analyzed customer feedback and data to give suggestions to account management team for better customer relationship management. Key Achievements :-- Supervised voice and non-voice customer service representatives in customer support center; managed over 300 customer service representatives to sell over $250,000 worth of products and services quarterly- Led team of 3 to manage customer issues and complaints; received customer service award for reducing turnaround time of closing customer complaints by 50% in 6 months and increasing customer satisfaction ratings by 3 points Show less

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  Landmark Enterprises

  Jul 2019 - Feb 2021

  Property Manager

  As interior designer at Landmark West Enterprise, I collated data on latest fashion trends through channel checks and social media tracking, handled business operations and communicated with store owners for project on-boarding.Key Achievements :-- Recommended circuit design programs for creation of schematic design in single package; facilitated selection of components from microchips, logic gates, diodes, pulse generators, integrating 2 design simulation software- Explored new fashion trends in apparel industry as part of creative design team of 30; organized customer survey and analyzed trends, for launch of new footwear collection under allocated budget of $10MM Show less

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  Aladdin Rug Cleaners and Custom Center

  Feb 2021 - now

  Chief Operational Officer

  As Chief Operational Officer at Aladdin Rug Cleaners and Custom Center, I was responsible for defining and articulating a vision and strategy for the growth of the company. I worked closely with key stakeholders to develop the business development strategy and implemented action plans to achieve organization's goals. Key Achievements :-- Partnered with CEO and CFO in market assessment, international business development and project management for strategic corporate initiatives; managed business development deals, leading to $50MM revenue Show less