
Timeline
About me
Chief Operational Officer at Aladdin Rug Cleaners and Custom Center
Education

Islamic azad university
2000 - 2004Bachelor of architecture architecture
California state university, northridge
2020 - 2022Bachelor of business administration - bba business administration and management, general
Glendale community college
2016 - 2019
Experience

Rug bank inc
Mar 2015 - Jul 2019Customer service managerAs customer service manager at Rug Bank Inc, I was responsible for following up with new accounts and provide customer support. I also analyzed customer feedback and data to give suggestions to account management team for better customer relationship management. Key Achievements :-- Supervised voice and non-voice customer service representatives in customer support center; managed over 300 customer service representatives to sell over $250,000 worth of products and services quarterly- Led team of 3 to manage customer issues and complaints; received customer service award for reducing turnaround time of closing customer complaints by 50% in 6 months and increasing customer satisfaction ratings by 3 points Show less

Landmark enterprises
Jul 2019 - Feb 2021Property managerAs interior designer at Landmark West Enterprise, I collated data on latest fashion trends through channel checks and social media tracking, handled business operations and communicated with store owners for project on-boarding.Key Achievements :-- Recommended circuit design programs for creation of schematic design in single package; facilitated selection of components from microchips, logic gates, diodes, pulse generators, integrating 2 design simulation software- Explored new fashion trends in apparel industry as part of creative design team of 30; organized customer survey and analyzed trends, for launch of new footwear collection under allocated budget of $10MM Show less

Aladdin rug cleaners and custom center
Feb 2021 - nowChief operational officerAs Chief Operational Officer at Aladdin Rug Cleaners and Custom Center, I was responsible for defining and articulating a vision and strategy for the growth of the company. I worked closely with key stakeholders to develop the business development strategy and implemented action plans to achieve organization's goals. Key Achievements :-- Partnered with CEO and CFO in market assessment, international business development and project management for strategic corporate initiatives; managed business development deals, leading to $50MM revenue Show less
Licenses & Certifications
- View certificate

Autocad 2013: space planning
LinkedinJun 2020
Recommendations

Adriana carolina pérez guillén
Project Manager/Scrum MasterMiranda State, Venezuela
Valentina drago
modella fotomodella hostess presso dimensione moda e managementPozzallo, Sicily, Italy
Arpit katiyar
System Engineer (Innovator) @TCS || NITJ-AlumniGurugram, Haryana, India
Prachi patil
"Driving Growth and Relationships: Business Development Officer at Nivea India"Pune, Maharashtra, India
Kuldeep singh
PMO Consultant at MetLifeMetLife
Daniela soluncevski
NAB Honouree 2020Greater Melbourne Area
Syed imtishal ali
Digital Marketing Specialist | Media Buyer | Social Media Ads Expert | Google Ads Expert | Social Me...Karāchi, Sindh, Pakistan
Ravl kanzariya
Mechanical Design EngineerSurendranagar, Gujarat, India
Prosenjit adak
Solar engineerWest Bengal, India
Brian dilley
Managing Director at Dakota Pacific Real EstateSalt Lake City, Utah, United States
...