Experience

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  Newlo grenada (cisco networking academy)

  Jan 2014 - Jan 2015

  Student

  Completion of Cisco and CompTIA certifications. This included the completion of practical labs such as troubleshooting and network establishment and maintenance.

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  National insurance scheme grenada

  Jun 2014 - Jul 2014

  It intern

  Results driven IT support technician at the country's only pension scheme. Six weeks internship incorporating the following:Solving technical problems experienced by users (Hardware/Software).Developing effective solution manuals for common problems among users.Installation of various software on client workstations.Installing specific patches to custom-made software.Perform remote assistance to offsite locations.Performing technical assistance to critical errors.Assist in daily backup. Show less

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  St. george's university, grenada

  Jan 2015 - May 2017

  Completed (121 credits) to attain a Bachelor's Degree in Information Technology. Graduated Suma Cum Laude Responsibility in maintaining the IT infrastructure for two of the university's main computer rooms. This includes handling of all hardware (printers, laptops and scanners) as well as all the related software programs being used on the workstations.Responsibility for resolving technical issues encountered by users.

  • IT Student

    Aug 2015 - May 2017

  • IT Technical Assistant

    Jan 2015 - May 2017
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  Real value supermarket

  Jul 2016 - Jul 2016

  It intern

  Completed a one month internship period that encompassed:Data Management (Built a data management system to process and analyze employee information.)Technical Support -Full coverage technical support for supermarket and warehouse that revolved around:1. Configuring and maintenance of supermarket and warehouse scanners.2. Printer maintenance.3. POS (NCR) cash register maintenance.4. Configuring and maintenance of scales.5. Network cabling.6. Remote desktop support.7. Customizing and building workstations for specific users.8. Resolving technical problems with users. Show less

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  Grenada co-operative bank limited

  Aug 2017 - now

  Responsible for monitoring and ensuring the availability of the bank's core systems and network.1) Monitoring and maintaining the bank's ATM network2) Virtualization management3) User on-boarding4) Creation and continuous update of knowledge based articles5) Supporting the roll-out of new applications6) Patch Management7) Testing and evaluation of new technologies8) Providing 24/7 IT support in accordance to ITIL and COBIT frameworks9) Partaking in IT audits as requested by the ECCB10) Creating Requests for Change (RFC) documents, including description of the changes, dependencies, implementation risks, and remediation (back-out) plans11) Providing technology support operations in the areas of end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. Show less Responsible for providing technical support to the Bank's internal customers by resolving incidents and service requests. Direct responsibility in the management of the IT Operations and Services Management.Additional IT duties involve:Service Level ManagementInformation Security ManagementTransition Planning and SupportHelp Desk ManagementCONNEX Network Monitoring/Maintenance:1) Consistently monitor all ATM's on the CONNEX network and ensure uptime.2) Generate daily ATM Reconciliation reports.3) Generate daily IDC (International Debit Cards).4) Conduct daily Visa settlement reconciliations.5) Provide technical support, Visa settlement files, ATM reports, and process IDC cards for other financial institutions (Credit Unions).Helpdesk Management:1) Solve, assign and document incident/service request cases.2) Continuously develop helpdesk tool and policy in accordance with ITIL Framework.3) Ensure that SLA's are not violated.4) Review reports and survey results on the helpdesk experience.5) Ensure that KPI metrics are met 6) Communicate with requesters on helpdesk experienceE-banking Management/Support:1) Ensure uptime of the e-banking platform (mobile/web).2) Customize application features in accordance to the bank's vision with support from service provider.3) Generate customized reports as needed.4) Perform routine security tests as required.Core Banking System:1) Ensure uptime of the Core Banking System2) Conduct daily reviews of the Core System3) Communicate with external service provider of the Core Banking System for support when necessary Show less

  • IT Applications & Systems Support Officer

    Jan 2023 - now

  • IT Operations and Services Officer

    Aug 2017 - Jan 2023