Experience

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  Mapua institute of technology

  Sept 2007 - Sept 2008

  Professor

  • Academic Instructor for CCNA courses 1 – 4 under version (3.1 – 4.0)• Faculty Assistant head for CCNA development courses• Adviser for the Cisco Networking Academy organization• Selected Thesis Advisers for under graduate student.

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  Micro-d international, inc (mdi)

  Jan 2009 - Feb 2010

  Technical support engineer for deutsche bank under micro-d international

  • Manage and Maintains thin client deployments from the 6 Global ESXi servers of Deutsche Bank through VMware 4 Client / Xen-Desktop or RDP client.• Escalation point for all DoD related issues for Philippines • Escalation point for Citrix related issues for Philippines • Supports all the applications and configuration inside the DoD• Installed all updates, including IE flush, required templates, Citrix Receiver, and Big Fix, based on company needs• Configured Wi-Fi, verified binding order and DNS suffixes, based on company needs • Changed power settings and cleared unnecessary icons from the desktop• Provided support for the application being used by the security team to control access badges and CCTV• Installed / Configured / Supported HP MFPs and HP Stand-alone printers• Resolved issues (scan to mail / basic printing / fax ) for FujiXerox MFPs• Created batch files / scripts for automationSpecial Project: Regional Deployment Lead (Desktop on Demand Migration)• Managed the migration of Deutsche Bank Philippines users from a fat client / Citrix web environment to a Virtualized machine / platform, where the requirement is to migrated 2300 users in 8 months.• In-charge of collaborating with different business managers along with the technical working group for planning and implementation.• Ensured that the sets of advisories are sent to the end users along with the stakeholders Show less

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  Fujitsu

  Feb 2010 - Jan 2013

  Team leader / desktop support for deutsche bank under fujitsu philippines inc

  • Managed the basic infrastructure along with core services for desktop operations• Handled issues with Avaya and ensured that it is escalated to the correct support group• Managed and maintains thin client deployments from the 6 Global ESXi servers of Deutsche Bank through VMware 4 Client / Xen-Desktop or RDP client.• Escalation point for VDI / DoD / VMware / Esxi related issues.• Responsible for doing the RCA (root cause analysis) of escalated problems• Preventing avoidable incidents by improving/suggesting change to infrastructure• Monitoring and controlling known errors and formulating key operating procedures • Renders level 2 support for hardware and software problem may it be a desktop or a laptop.• Handles Escalated Cases that needs intensive troubleshooting and immediate actions/resolutions• Creates technical solutions or research documents posted in DB database• Renamed laptops, configured time zones, and changed the startup and recovery options for more than 600 laptops• Installed all updates, including IE flush, required templates, Citrix Receiver, and Big Fix, based on company needs• Downloaded and installed Intel drivers, Adobe Reader, Java X64, and Adobe AIR• Added user profiles to more than 200 laptops, added them to the proper groups, and joined them to the Domain• Configured IE settings, activated and configured MS Office options• Supported HR Applications such as payroll system, workforce-onboarding and off- boarding tools• Dedicated support for HR Senior Management / configuring client-server applications• Ensured that no un-packaged / un-managed applications are being installed in the Deutsche Bank environment • Configured Wi-Fi, verified binding order and DNS suffixes, based on company needs • Changed power settings and cleared unnecessary icons from the desktop• Provided support for the application being used by the security team to control access badges and CCTV Show less

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  Hcltech

  Jan 2013 - Feb 2017

  Country manager for philippines, japan and australia for deutsche bank

  Ensure that information assets are protected with the level of protection stated by the data owner from the policyWork closely with the CISO to ensure hardware assets are protected / encryptedManages and oversee Asset management, ensure that all employee from the workforce have an asset assigned to them.Participate and approve changes being raisedManages and oversee user account creation and policy specific access to the user account (including hardware)Monitors Network alarms and ensure high availability of network connection; Manages Port based Authentication through 802.1XEnsure the success of yearly disaster recovery simulation; close coordination with the BCP team to ensure that BIA is up to dateInvolved in the investigation / forensics of issues related to malware infectionManage / Oversee the configuration management (including desktop baselines)Foster vendor relationship for the 3 countries being handled and mitigate issue from the supply chainManages defensible destruction of the assets• Responsible for the management of Local Services team on Deutsche Bank account for Japan, Australia and Philippines.• Deskside Support Management - Oversee the overall operations of the Business As Usual (BAU) management team and support engineers.• Install / Move / Add / Change (IMAC) management• Customer Relationship Management - Daily interaction with the Service Manager of the business lines within the bank, managing escalations and improving the service provided to the business• Vendor Relationship Management - Foster and maintain a positive relationship between managed vendors in Local Services for the DB Account• Business Continuity Management – Managed and ensured that the DR site machines are updated with the user’s current profile and application to mitigate risk when a DR is invoked.• SLA Management – Manage Incident, Problem, Configuration and Service Requests; MIS & Reporting and financial management for Additional Service Resources Show less

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  Brokerlink

  Mar 2017 - now

  Information technology service delivery manager / cyber security

  1. Manages day to day operations2. Responsible for designing, documenting and implementing security policies and strategies3. Oversee internal investigations including digital forensic involving court cases4. Oversee company assets and ensure inventory availability5. Oversee the full network infrastructure; work closely with the to team to identify, gaps and areas of improvement6. Ensure all endpoints / systems' vulnerabilities are patched within the service level target. (includes monthly patch management)7. Works closely with crisis management team and disaster management team; collecting, analyzing, and summarizing intelligence data and trends8. Manages the creation and deletion of employee user accounts; Conducts semi annual review of access.9. Manages security and awareness training for the organization using SANS and Proof point for both awareness training and testing.10. Coordinates and works closely with the company's Risk and Compliance team to ensure that regulatory audit requirements are met e.g. PCI-DSS / PIPEDA11. Member of the CAB and ARB - provides security sign-off12. Responsible for assessing supply chain risk13. Manages defensible destruction of the assets in the organization.14. Site visits to ensure Physical security of large data center will be followed.15. Worked closely with facilities team for facilities driven projects16. Manages the security and architecture reviews for Projects that are being initiated / requested by the business.17. Conducts qualitative risk analysis for organization's risk based decision Show less

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  Ey

  May 2023 - now

  Cyber threat manager

  Building and fostering relationships with key stakeholders, business leaders and technology teams to manage business strategy and deliver outstanding internal and external supportDefine, monitor and report key performance Indictors (KPIs) of the security services delivery.Define, generate and distribute monthly and ad-hoc KPI reporting to key stakeholders.Monitor metrics for trends and track identified issues.Recommend service and workflow improvements to improve service availability and performance and add value for key stakeholders.Overseeing and managing/automating improvements to the Cyber Practice’s business processes, methodologies, and client communication methodsDriving consistency of all established processes and procedures by sharing best practices with team members to contribute to enhance the quality of client experience Reviewing and developing key documentation, including policies and procedures and reports, to ensure alignment with company standardsActive participation to the preparation of statements of work and proposals Show less