Randy Clements

Experience

• 

  MedQuist Inc.

  May 1995 - Dec 2007

  ■ Promoted to Project Manager in February 2004.■ Managed multiple simultaneous projects encompassing operational and technical aspects, including:∙∙∙ New office builds.∙∙∙ Office relocations.∙∙∙ Office rebuilds.∙∙∙ Office closures.∙∙∙ Dictation and transcription system implementations.■ Managed 3rd party involvement for office closures/rebuilds such as liquidators, movers, and vendors.■ Directed client meetings for implementation projects and directed efforts for issue resolution.■ Assisted with development and implementation of work flow procedures.■ Determined, defined, and diagrammed work flow processes and procedures for both internal processes and clients.■ Secured documented inventory of equipment disposition during office openings, rebuilds, and closures.■ Assisted with Sarbanes-Oxley compliance efforts.■ Coordinated efforts with other client vendors during projects.■ Successfully managed remote project team of 6-10 virtual employees, including:∙∙∙ Coordinated staffing needs (vacation, sick time, etc.)∙∙∙ Lead weekly teleconferences with team, vendors, and clients.∙∙∙ Coordinated ‘shared staff’ utilization with other Project Managers. Show less ■ Promoted to Regional Technical Director in January 1997.■ Assisted with design, development, and implementation of data center processes and interfaces.■ Subject matter expert for transcription platform, including billing and payroll processes, and provided support to those processes.■ Coordinated and implemented software installations and upgrades.■ Trained and supported System Administrators on both hardware and software, in 8 branch locations throughout the midwest.■ Assisted branch managers and directors in client meetings, providing technical expertise, workflow diagramming, and process improvement suggestions.■ Developed and documented standardization procedures.■ Trained technical and operational staff on standardization processes, utilizing best business practices.■ Participated in client meetings for both contract negotiations and issue resolution.■ Installed and supported networking and telecommunications hardware, including:∙∙∙ Network switches and hubs.∙∙∙ Patch panels and termination blocks.∙∙∙ Network and telecom termination locations.■ Directed efforts for consolidation of acquired businesses, including:∙∙∙ Dictation and transcription systems migrations.∙∙∙ Operational process changeovers.∙∙∙ Inventory consolidation.∙∙∙ Progress reporting.■ Remotely managed 10+ virtual employees.∙∙∙ Coordinated staffing needs (vacation, sick time, etc.)∙∙∙ Lead weekly teleconferences with team, vendors, and clients. Show less ■ Responsible for providing quick resolutions to technical and operational challenges, while focusing on excellent customer service.■ Supported and troubleshot multiple transcription platforms, interfaces, and dictation systems, including MedRite, ChartScript, DVI, Dictaphone, and Lanier.■ Supported and troubleshot issues with operating systems, including DOS, Novell, Windows 98, NT 4.0 Workstation/Server, 2000 Professional/Server, 2003 Server and XP.■ Performed hardware and software maintenance on servers and dictation systems.■ Trained transcriptionists, HIM directors, staff, and physicians on dictation and transcription systems.■ Responsible for various database reporting such as revenue, turnaround compliance, and inventory. Show less

  • Project Manager

    Feb 2004 - Dec 2007

  • Regional Technical Manager

    Jan 1997 - Feb 2004

  • Systems Administrator

    May 1995 - Jan 1997
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  Precyse Solutions

  Mar 2008 - Feb 2012

  Director of IT-Transcription Implementations

  ■ Successfully managed remote project teams of 10+ virtual employees, responsible for costs, project management, and Customer satisfaction.■ Directed client implementation projects for:∙∙∙ Dictation and transcription system implementations.∙∙∙ System monitoring hardware and software implementation.∙∙∙ Custom developed applications for application management functions.∙∙∙ Beta releases for electronic signature.∙∙∙ Beta releases for front end automated speech recognition using the M*Modal engine.∙∙∙ Transcription workflow analysis and process improvement.■ Directly responsible for client issues resolution throughout the life cycle of the implementation and technical support.■ Directed development and implementation of workflow procedures.■ Participated in budgetary planning.■ Achieved reduced implementation costs using a developed project cost tracking process and tools for cost and resource analysis.■ Participated in efforts to comply with HIPAA regulations.■ Coordinated efforts with other client vendors during projects.■ Assisted in RFP processes for potential client relationships.■ Participated in sales presentations.■ Assisted in development and deployment of operational processes and best practices. Show less

• 

  Nuance Communications

  Apr 2012 - Sept 2016

  Program Manager

  ■ Manage efforts of Project Manager led teams, controlling costs, schedules, and resources for projects such as:∙∙∙ Speech Recognition system implementations.∙∙∙ Dictation system implementations.∙∙∙ Transcription system implementations.∙∙∙ Radiology Dictation/Transcription system implementations.∙∙∙ Physician/Nursing education, including CDI and ICD-10∙∙∙ Educational content deployment in learning management systems∙∙∙ Data Analytics and Performance Measure related processes■ Participate in sales process and related customer facing engagements.■ Coordinate, direct, and present in customer facing C-Level meetings for program implementation status.■ Direct and assist with troubleshooting and issue mitigation.■ Serve as single point of contact and escalation point for multi-product engagements.■ Develop processes, tools, and templates for program/project management efforts. Show less

• 

  UnitedHealth Group

  Sept 2016 - Jul 2018

  Enterprise Project Manager
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  Nuance Communications

  Jul 2018 - Aug 2023

  • Strategic Program Manager

    Nov 2019 - Aug 2023

  • Beta Project Manager

    Jul 2018 - Nov 2019
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  Microsoft

  Aug 2023 - now

  Strategic Program Manager