Experience

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  United states air force

  Jan 1993 - Jan 2004

  • Information Manager 16 AGS AFSOC

    Jan 2001 - Jan 2004

  • 16th AGS AFSOC - C130 Crew Chief Talon 2

    Jan 1993 - Jan 2001
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  Boeing

  Jan 2004 - Jan 2006

  • System Administrator 2

    Jan 2005 - Jan 2006

  • End User Support Specialist 2

    Jan 2004 - Jan 2005
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  Boeing

  Oct 2006 - Jan 2018

  I directed enterprise support of end user system migration and backup tools, providing Tier 3 & 4 support. I also ensured data security and integrity and provided data backup and recovery, and I developed and sustained enterprise desktop tools and software release management, change management, and gated reviews. I provided Windows Desktop design, integration, and testing. Other contributions I delivered include:▪ Liaised with clients and program management to track progress and troubleshoot difficulties.▪ Managed information system tools and projects using Application Development and Support (AD&S) and Software Development Lifecycle (SDLC) methodologies.▪ Designed testing environments using Server 2008 and Windows Hyper-V to create 40+ virtual environments for testing software and data deliveries to USAF client.▪ Created user interface (UI) to enable critical task completion during production hours.▪ Partnered with Microsoft and InfoSec to address performance issues with McAfee on Windows 10 and develop solutions to reduce enterprise-wide boot times 30%.▪ Re-designed automated OS migration software to support Windows 7 to Windows 10 migrations reducing hands on technician work Show less I analyzed customer needs and determined affordable solution requirements using industry best practices, and provided logistical engineering support for technical publication and enterprise tools and systems. I maintained continuous 24/7 integrity and operation of product support. Other contributions I delivered include:▪ Coordinated and modified user requirements for computer capacity and capability to ensure hardware and software compatibility.▪ Assigned user rights to computers and maintained system documentation including access control policies and disaster recovery plans; managed and allocated storage space.▪ Provided Tier 3 & 4 support to Boeing Defense, DOD, and various international clients.▪ Designed testing environments using Server 2008 and Windows Hyper-V to create 40+ virtual environments for testing software and data deliveries to USAF client.▪ Established computing and information security compliance throughout enterprise.▪ Created performance enhancements to daily data exporting of SGML from production databases.▪ Redesigned C130 IETM data maintenance and automation scripts; rewrote outdated Perl scripts using Windows Powershell to improve performance and functionality with updated processes.▪ Designed IETM authoring environment for Japanese C130 fleet and coordinated implementation with USAF Foreign Military Sales (FMS), Japanese Air Defense (JASDAF), and Kawasaki Heavy Industries (KHI).▪ Consulted proposal team on technical matters including hardware, software, and labor requirements for IETM authoring environment to include training and sustainable growth.▪ Implemented Solid State Drive (SSD) technology and tuned Versant database profiles to allow daily updates to critical data by reducing processing time 80%..▪ Virtualized 80% of physical servers in Fort Walton Beach data center. Show less

  • Systems Design & Integration Specialist III

    Jan 2014 - Jan 2018

  • Systems & Data Analyst II & III

    Oct 2006 - Sept 2014
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  Boeing

  Sept 2018 - now

  Systems design & integration 3

  I currently oversee the development team, provide technical oversight and counsel to the organizational leadership and clients, and coach and mentor the technical team.Other contributions I delivered include:▪ Microsoft .NET lead software developer and architect.▪ Automate enterprise software delivery and provide development and operations (DevOps) solutions.▪ Migrated enterprise from Windows 7 to Windows 10 through in-place-upgrade automation.▪ Enabled enterprise-wide Windows 10 migration capabilities in network and limited or closed areas. Show less