Vladislava Kalcheva

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Sofia, Sofia City, Bulgaria

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Timeline
About me
AMS SAP Service delivery Analyst
Education
- Maths and Science High School “St. Kliment Ohridski”, Montana
  1997 - 2002
  Secondary Education Mathematics and Informatics with English
- Sofia University St. Kliment Ohridski
  2002 - 2006
  Bahelor Iranian studies
- University of National and World Economy
  2008 - 2010
  Master's degree International Economic Relations
Experience
- Infopartners LTD/ Coca Cola Hellenic IT Services LTD
  Nov 2008 - Dec 2012
  Management Accounting Senior Specialist
  - Management Accounting Senior Specialist
    Apr 2010 - Dec 2012
  - Budget and Vendor Services Coordinator
    Nov 2008 - Apr 2010
- Ericsson
  Aug 2013 - Aug 2023
  Order and delivery management
  - Supply Operational Support
    Dec 2020 - Aug 2023
  - Order and Delivery Management Specialist
    Aug 2013 - Dec 2020
- Louis Dreyfus Company
  Apr 2023 - now
  Timely responding to tickets, questions and supporting SAP key userApplying SAP customizations - routine changesSolving functional and technical incidentsPerforming functional tests (UAT and NRT)Monitor SAP interfaces and solving/addressing the encountered errors Investigate and solve Supply Chain incidents/requests with high quality, analyzing and identifying the root cause for the repetitive issuesSupply Chain interface errors daily review and incidents raisingAnswer questions and support key users as first PoCSpot users' needs for SAP trainings and suggest/discuss an appropriate plan for training sessions
  - AMS SAP Service Delivery analyst
    Oct 2023 - now
  - SAP functional support analyst
    Apr 2023 - Oct 2023
Licenses & Certifications
- Scrum Fundamentals Certified (SFC)
  Projecta
  Jan 2023
- Six Sigma Yellow Belt
  Projecta
  Feb 2020