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Siobhan Roxburgh

Siobhan Roxburgh

Venue Manager

Followers of Siobhan Roxburgh134 followers
location of Siobhan RoxburghGreater Cheshire West and Chester Area

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  • Timeline

  • About me

    Venue Manager at LIPA, Project Manager at The Comedy Trust

  • Education

    • Dartford Girls Grammar School

      1989 - 1996

    • The Open University

      2006 - 2008
      Business Administration and Management, General

  • Experience

    • The Liverpool Institute for Performing Arts

      Nov 2001 - Mar 2005
      Venue Manager

    • GLOUCESTERSHIRE EVERYMAN THEATRE COMPANY LIMITED

      Apr 2005 - Dec 2005
      Theatre Manager (maternity cover)

    • Live Nation

      Dec 2005 - Jun 2009
      Deputy General Manager

      Liverpool Empire Theatre

    • Tate

      Jun 2009 - Sept 2010
      Visitor Services Manager

    • Bill Elms Associates

      Nov 2010 - Mar 2011
      Groups Coordinator

    • Halliday Funeral Supplies Ltd

      Aug 2011 - Feb 2017
      Office Manager

      Customer Service- Answering the company telephones and directing calls, if appropriate, but mainly responding to customer needs myself- Noting any customer feedback on Sage ACT! (CRM software) and in the case of negative feedback, working with the customer and factory to ensure all issues are resolved- Advising on product specifications and likely lead times at the time of ordering, ensuring all the information needed to complete an ordered is collected first time, every time.- Calling customers to inform them of scheduled deliveriesMarketing & Communications- Editing the company's website including product listings, news page and blogs- Updating company's social media, responding to messages, producing content and sharing stories from relevant, trusted sources- Designing and producing marketing materials and stationery, including brochures, prices lists and mail outs- Liaising with external PR agency to provide relevant information for press releases, promotional activities and awards applicationsFinancialUsing Sage Accounts software to carry out the following:- Processing sales/purchase orders, invoices and payments for both accounts receivable and accounts payable- Monitoring Outstanding Sales Invoices and contacting customers, via email telephone and mail, to collect payment- Sending out month-end statement- Processing purchase invoices via Sage Accounts- Prepare received cheques for bankingHuman Resources Management- Supporting recruitment of company staff and leading recruitment of office staff, including completion of paperwork for new appointments- Maintaining company annual leave records- Writing new HR policies and updating existing ones, and circulating them to staff- Managing office staff and their performance, within company policiesOther- All other tasks deemed necessary by the Directors (this appears to be a catch-all but is actually a daily occurrence Show less

    • The Liverpool Institute for Performing Arts

      Jun 2017 - now
      Venue Manager

      Responsible for Front of House and Ticketing for two theatres within the Liverpool Institute for Performing Arts. Member of LIPA's Equality, Diversity and Inclusion Committee. Occasional lecturer in Management and Professional skills.

    • The Comedy Trust

      May 2022 - now
      Project Manager - Laughter After Loss

  • Licenses & Certifications

    • IOSH Managing Safely

      IOSH