Salim AlYami

Experience

• 

  Saudi Telecom Company

  Jan 2006 - Jan 2008

  Customer Service
• 

  Saudi student clubs in Uk and Ireland

  Jan 2010 - Jan 2012

  Financial Services Manager
• 

  Saudi Broadcasting Authority.

  Jan 2012 - Jan 2014

  International Relations
• 

  بنك البلاد | Bank Albilad

  Jan 2014 - Jan 2018

  • Operation Support Supervisor

    Jan 2015 - Jan 2018

  • Quality and customer service

    Jan 2014 - Jan 2015
• 

  Bupa Arabia

  May 2018 - Sept 2020

  Operations Manager

  • Member of the Operations Leadership Team, I was responsible for overseeing the automation and optimization of the accounts and members Enrollment process.• Successfully led a team of 85 employees across 3 regions in KSA, with 7 direct reporting leaders.• My role involved managing the operations services and ensuring seamless system integrations with Regulatory entities.• Conducted thorough analyses of operating results within the operations area and its principal components, taking necessary steps to address any unsatisfactory conditions.• Collaborated with commercial, IT, and Digital Transformation Team to co-lead cross-functional strategic projects.• Efficiently managed the invoicing generations engine in the system, tracking all amounts variance and implementing corrective fixing tools.• Fostered a desired culture for the operations team, promoting a positive work environment.• Emphasized quality outcomes through effective planning and optimal resource utilization.• Actively participated as a member of the Business Continuity Committee in partnership with Deloitte.• I have accomplished several notable achievements. One of them enhancing operational efficiency from 70% to 98% by implementing LEAN and KAIZEN methodology. Furthermore, I successfully reduced annual material costs by 13 million SAR through the implementation of control measures and streamlining the inventory process. Lastly, I achieved a significant milestone by increasing the automation ratio to 40% of transactions. Show less

• 

  Al Rajhi Takaful

  Sept 2020 - now

  • Planning and overseeing strategic, operational, projects, and services for the overall operational metric and developing departmental goals and standards to support the vision.• Managed daily operations of the organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals. • Ensure SAMA Guidelines are implemented and followed at all times. • Developed and implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow. • Identifying and highlighting further opportunities for essential experience. • Increased company profits through performance optimization strategies and efficiency improvements.• Manage the workflow and ensure that all TAT & KPIs achieve key business goals and objectives.• Introduced new methods, practices, and systems to reduce TAT.•Deliver regular Management Information and Key performance report to achieve business strategy. • Develop and track implement customer experience KPIs (VOC, NPS, and CSAT) strategies by implementing change for improvement of overall customer experience and finding ways to ensure customer retention. • Prepared annual budgets with controls to prevent overages. • Proactively maintain regular engagement with key stakeholders. • Launched projects by Collaborated with PMO Department, created plans, and communicated deadlines to complete projects on time. • Launched and managed new/developing products in qualitative and quantitative planning.• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective. • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies. • Execute a well-defined communication and engagement model in place to ensure all teams understand the performance of the business and that they understand the needs of their teams. Show less

  • Director of Operations

    Sept 2024 - now

  • Senior Manager - Operations

    Sept 2020 - Oct 2024