Greg Hyland, CPM, CHTS

Experience

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  City of Yuma, Arizona

  Jul 1991 - Nov 2011

  Developed strategic initiatives to increase community engagement and outreach and provided guidance to the Mayor and City Councilmembers, City Administrator, City departments, and City staff in organizational structure, communications, public affairs, in areas vital to the City of Yuma and the greater Yuma community. Developed and led an award-winning team of 15 full and part-time communications and customer service professionals, to revamp, organize, and manage the City's communications and public affairs effort; developing targeted outreach programs to improve relationships with the local and regional media and better inform citizens of community issues. Succeeded in passing a renewal of Yuma's Hospitality Tax (after an earlier defeat) and secured Congressional designation of the Yuma Crossing National Heritage Area. Continuously met with community members to enhance relationships, and facilitate projects such as revamped special events programs and community outreach programs for local nonprofit organizations. Brought together nearly 20,000 area school children and community volunteers as the Project Leader for the Stewart Vincent Wolfe Creative Playground, a project that over a two-year design and 10-day build constructed one of the largest playgrounds of its kind in the country. Awarded Hermes®, Western Access Video Excellence (W.A.V.E), Hometown Video, Savvy, and Silver Circle awards, for video programming and community outreach, after developing the community's first Government Access television channels, with original content/programming that included 30 second Public Service Announcements to 30-minute news programs, special features and full hour magazine format interview shows. Official Spokesman for the City of Yuma organization and standing member of the community's Emergency Operation Center (EOC), providing information to citizens and media outlets in emergencies. Show less Developed policies on strategic alignment of resources, facilities management, and rapid growth issues.Developed a quality management process to incorporate strategic planning requirements into the City's Strategic Management Plan, including new Pay for Performance and General Leave Plans.Facilitated the development of the City's Strategic Management Plans, which included the Mission, Vision, Goals, and Core Values. These English and Spanish publications were awarded the City-County Communications Marketing Association's (3CMA) Silver Circle and SAVVY Awards.Official Spokesman for the City of Yuma organization and standing member of the community's Emergency Operation Center (EOC), providing information to citizens and media outlets in emergencies. Represented the City of Yuma as a Founding Board Member of the National Alliance of Gateway Communities (NAGC), Yuma Community Marketing Group (Chairman), and the Yuma Ecotourism Alliance.Deputy Director of the Yuma Civic and Convention Center, overseeing the organization and function of Yuma's convention center with 24/7/365 24 hours-per-day operations.Registered Lobbyist for the City of Yuma, providing testimony before the Arizona Legislature, U. S. House of Representatives, and the U.S. Senate, on such matters as communication, tourism, historic preservation, and Congressional authorization for the Yuma Crossing National Heritage Area.Developed and led the City's Riverfront Development Team and Heritage Area Task Force, which lead the way to the development of the Yuma Crossing National Heritage Area, the first designated heritage area in the western United States.Oversaw the reconstruction of the CATV system which included installation of 140 strands of fiber-optic cable throughout the community and the development of the community's Institutional Network (I-Net) and Subscriber Institutional Network (Sub-I-Net). Show less

  • Director of Communications and Public Affairs

    Jan 2000 - Nov 2011

  • Management Analyst II

    Jul 1991 - Jan 2000
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  Aflac

  Jan 2012 - Sept 2012

  Independent Agent

  Award winning producer, with American Family Life Assurance Corporation (AFLAC). I provided my clients with piece if mind in the event of an unexpected accident or injury.In August, 2012, I moved on to a more philanthropic comprehensive financial services organization (Thrivent Financial).A majority of the families, and organizations, I worked with are still AFLAC clients nearly 10 years later. I am thankful for the education Aflac gave me, and the opportunities they provided to help the members of the Yuma community. Show less

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  INDEPENDANT INSURANCE AGENT

  Feb 2012 - now

  Career Agent

  Licensed Insurance Agent, specializing in Life, Health, Annuities, and Long-Term Care.Providing individualized insurance services to customers across Arizona. Contracted with over 40 different companies, including AFLAC, Mutual of Omaha, TransAmerica, John Hancock, Thrivent, and Ethos.Specific skills include: • Communication • Problem Determination • Customer Service • Sales • Consensus Building

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  Thrivent Financial

  Aug 2012 - Jun 2013

  Financial Associate

  Thrivent Financial is a faith-based, not-for-profit financial services organization with approximately 2.6 million members. As the nation's largest fraternal benefit society, we helped members be wise with money and live generously.With Thrivent Financial, I used a process that enabled families to shape their financial future so that they could achieve their goals and live generously.I worked with families to help them: Build financial strength Protect financial future Save and invest for financial goals Prepare for or live in retirement Estate planning strategies Develop tax-advantaged investment strategies Help othersWith Thrivent Financial, I worked with my clients to develop options to live more freely and generously through wealth protection strategies, helping them build financial strength, protect their financial future, save and invest for financial goals, prepare for or live in retirement, estate planning strategies, developing tax- advantaged investment strategies, and helping others Show less

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  Crossroads Rescue Mission

  Feb 2013 - Jan 2015

  Director of Development / Information Technology

  Crossroads Mission is an award winning local, faith based, non-profit homeless shelter and dependency rehabilitation center. Crossroads Mission has been serving the Yuma community for over 55 years. Working with the Crossroads Mission gave me the opportunity to give back to the community that was my home for over three decades.Revitalized donor development and developed new major fund-raising campaigns, which brought about increased monetary and real estate donations.Renovated multiple properties for use by Mission staff after securing their donation from community members or organizations.Assisted the Board of Directors in better decision making in the areas of information technology, marketing, and development, so the members had a better understanding of the processes and challenges involved in upgrading these areas.Named "Best Non-Profit" and "Best Place to Volunteer" by Yuma residents, during my tenure.Organized community events, including "3 Days of Thanksgiving", "3 Days of Christmas", food and clothing drives, and visits by community members and service groups.Prepared clients for activities away from the facilities, which included court appearances, meetings with law enforcement, and volunteer opportunities.Coordinated technology needs and services, including software support on multiple versions of products, 4 servers, 175 computers and associated peripherals; developed a program to replace a 20-year old analog phone system with a VoIP system, and equipment replacement program for all desktop computers and associated software. Show less

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  College Success Arizona

  Dec 2014 - Dec 2018

  Director of Communication and Engagement

  Expanded brand presence and expanded relationships – by improving the organization’s communications strategy, including website design and ensuring a strong/consistent social media presence, activating a targeted electronic outreach system used for personalized communication with donors, scholars, prospective scholars, state and local officialls, and other interested parties.Pitched, scheduled, and coordinated appearances/interviews for CEO, Board Members, and senior staff with the media, local schools, and community service organizations.Researched and tracked performance of marketing and communications campaigns using products such as Google Analytics®, HubSpot®, LinkedIn Website Demographics®, Meltwater®, and PRWeb®Implemented a program to prepare scholars for life beyond college, including creating professional portraits, resume and LinkedIn profile development, and interview training. Represented College Success Arizona, and designed initial communications strategy for the 2016 statewide education attainment alliance, which became the Achieve60AZ initiative, and served on companion communications committees. Raised more than $1 million as Project Lead for “Leaders & Legends” the annual fundraising luncheon for College Success Arizona. Solely responsible for planning, marketing, fundraising, and administration of this annual event.Coordinated technology needs, including user training and furnished technical support for Salesforce and other software, 2 servers, 18 portable computers and related peripherals, a VoIP phone system. Show less

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  Lyft / UBER / VEYO

  Jan 2019 - now

  Professional Driver

  Provide professional transportation services to enable clients, including low-income, elderly, or indigent, to enable them to go to appointments with their physicians, pick up medication, attend therapy appointments, or receive outpatient services. Included clients diagnosed with various physical, and mental, conditions, ranging from recovery from minor surgery to drug and alcohol rehabilitation to severe mental illness.Proficient in the areas of First Aid, Advanced CPR (Adult & Infant), Conflict Resolution, Defensive Driving, and Customer ServiceOverall “Excellent” and Five-Star () rating for customer service, covering more than 2,500 trips. Show less

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  Arizona Department of Economic Security - Business Enterprise Program

  Mar 2019 - Oct 2019

  Contract Inventory / IT Specialist

  Provided specialized inventory, audit, and information technology services to DES's Business Enterprise Program, which helped visually impaired clients, across Arizona, operate their own small businesses. Located and documented specialty restaurant and vending machine equipment, located in city, county, state, federal, and private facilities across the state.Organized technology area of the BEP warehouse, including preparing old computer systems for surplus under federal guidelines and destroying data storage devices.Configured, installed, set up, performed troubleshooting and repairs for PCs, video display systems, and wireless networks.Assisted clients with Microsoft Office products, video displays, and specialized software designed for the visually impaired.Converted and organized over 10,000 Microsoft Outlook email files to pdf documents in preparation of DES’s migration to Google Docs and Gmail. Show less

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  KB Woods Public Relations

  Jul 2019 - now

  Public Relations Consultant

  Employed professional consultation services with clients in the areas of customer service, public relations, communications, video production, and media relations. Researches and advises clients regarding opportunities to improve outreach opportunities, including creating collateral materials, updating web content, and preparing award and recognition materials.I pitch stories to local, regional, and national media sources on information, and events, relevant to clients’ products and services.Developed, created, and distributed Media Releases and Advisories on topics of importance related to clients’ programs and products.Pitched, scheduled, and coordinated appearances/interviews for clients with the media, special interest groups, and community service organizations.Researched and tracked performance of marketing and communications campaigns using products such as Google Analytics®, HubSpot®, LinkedIn Website Demographics®, Meltwater®, and PRWeb®Utilized professional photographic skills, including documentary and product photography to provide clients under contract to the agency with images to illustrate their products or services. Show less

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  Freedom Financial Network

  Oct 2019 - Jun 2020

  Customer Service Advocate IV – Resolutions/Escalation Team (Black Diamond Award® Winner)

  Affected positive results with clients, often in stressful situations, in the areas of Resolution, Escalation, Customer Service, and Welcome Call. Honored with “Black Diamond” award, presented to top 1% of Customer Service Advocates.Disseminated information to Freedom Debt Relief customers relating to financing, debt consolidations, negotiations, budgeting, and financial literacy.Formed bonds with clients as their first contact with the Freedom Debt Relief team, sharing information about Freedom’s debt relief program, interviewing clients to obtain account data, craft financial hardship statements, and answer questions from clients uninformed about the debt-relief process. Show less

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  Carvana

  Sept 2020 - Sept 2022

  Executive Resolutions Senior Advocate

  Customer Resolutions Advocate II – Post Sale/Resolution TeamConsistently ranked in top tier of Customer Service Advocates. Resolve customers’ post-sale concerns. Disseminated information to Carvana customers relating to, locating, purchasing, financing, and registering vehicles, serving more than 700 clients per month.Carvana is one of the country’s fastest growing companies, and the leader in on-line vehicle purchases.Provided guidance to customers in the automobile purchasing process. Assisted customers in locating vehicles, answering financing, warranty, and delivery questions. Resolved and deescalated customer service grievances, in often stressful situations; Recognized by Carvana Leadership for excellent customer relations skills and problem resolution.Quickly established rapport with clients as their direct point of contact with Carvana. Communicated “Why Carvana”, and how the Carvana process is the future of automobile purchase; interviewed clients to obtain detailed information on their transportation wants and needs and provide answers to questions from clients uninformed about on-line vehicle purchases.Selected for the Post-Sales/Resolutions team based on demonstrated empathy and commitment to providing customer service excellence and representing Carvana’s unique core values. Show less