Jai Smith

Experience

• 

  The Global Work & Travel Co.

  Jan 2011 - Mar 2015

  The Global Work & Travel Co. is a premier youth travel brand, with headquarters on the Gold Coast, Australia, & additional offices in Canada & the UK. Offering over 500 programs across more than 100 countries, the company is a leader in creating life-changing travel experiences for young people around the globe.Key Responsibilities:• Oversee the management of Sales Departments in Australia, Canada, New Zealand, & the UK• Regularly review the progress of sales performance & sales teams across the company.• Develop targeted plans to drive revenue growth.• Identify objectives, strategies, & action plans to enhance short- & long-term sales earnings.• Execute strategic initiatives & assess their outcomes.• Resolve conflicts & maintain a positive team environment.• Report directly to the CEO on all sales-related matters. Show less The Global Work & Travel Co. is a premier youth travel brand, with headquarters on the Gold Coast, Australia, & additional offices in Canada & the UK. Offering over 500 programs across more than 100 countries, the company is a leader in creating life-changing travel experiences for young people around the globe.Key Responsibilities:• Ensure key performance indicators (KPIs) are consistently exceeded.• Delegate tasks efficiently to optimise team performance.• Oversee recruitment, training, & development of team members.• Report directly to senior management, providing insights & updates on operations.• Conduct regular performance reviews & implement improvement plans as needed.• Resolve conflicts & maintain a positive & productive team environment.• Prepare & deliver reports on departmental progress & results.• Develop & implement sales strategies to drive business growth. Show less

  • International Sales Manager

    Jan 2012 - Mar 2015

  • Sales Manager

    Jan 2011 - Jan 2012
• 

  TorFX

  Sept 2015 - Jun 2017

  Business Development & Partnership Executive (Australia, New Zealand & Asia Pacific)

  In the fast-paced & highly competitive foreign exchange market, TorFX distinguishes itself through the dedication & enthusiasm of its staff, combined with a strong commitment to offering clients competitive exchange rates as a superior alternative to traditional banks.Key Responsibilities:• Identify & acquire new third-party partnerships.• Develop & expand online lead generation & professional service referral partnerships.• Collaborate effectively with internal stakeholders to align strategies & objectives.• Manage & maintain the existing client database in Salesforce.• Leverage sales expertise & innovative ideas to cultivate & grow new partnerships. Show less

• 

  Silversea Cruises

  Jul 2017 - Aug 2021

  Sales Supervisor, Consumer Sales - Asia Pacific

  Silversea Cruises is renowned as the gold standard in luxury cruising, celebrated for its legendary European lifestyle & expansive global destinations. With a commitment to delivering exceptional service & unique experiences, Silversea continues to lead the luxury cruise industry.Key Responsibilities:• Analyse sales results & generate comprehensive reports.• Set & monitor sales targets, comparing performance against objectives.• Evaluate individual sales performance, recommend & implement corrective actions as needed.• Review & update training policies to ensure alignment with business objectives.• Design, develop, & implement training programs tailored to meet the evolving needs of the sales team.• Recruit, hire, & train new members of the sales team.• Manage sales budgets & forecasts to support business growth & profitability. Show less

• 

  Norwegian Cruise Line Holdings Ltd.

  Aug 2021 - now

  Norwegian Cruise Line has been a leading innovator in the cruise industry for over 54 years. We were the first to introduce the concept of flexible dining, allowing guests the freedom to enjoy their cruise on their own schedule. With a presence in over 450 incredible destinations worldwide, we continue to set the standard for excellence & innovation in the industry.Key Responsibilities:• Develop & implement strategic sales plans to drive revenue growth within the consumer segment.• Lead, manage, & mentor the consumer sales team to consistently achieve & surpass sales targets.• Analyse sales performance metrics & market trends to identify growth opportunities• Collaborate with cross-functional teams, including Marketing, Operations & Human Resources • Establish & maintain strong relationships with key stakeholders to foster long-term partnerships.• Oversee forecasting & budgeting to ensure efficient resource allocation & maximise sales potential.• Monitor competitive activities & market dynamics to inform effective sales tactics & positioning.• Manage recruitment, training, & development of the consumer sales team• Provide reports & insights to executive leadership on performance, forecasts, & strategic initiatives.• Drive innovation in sales processes to enhance team efficiency & elevate the customer experience. Show less Norwegian Cruise Line has been a leading innovator in the cruise industry for over 54 years. We were the first to introduce the concept of flexible dining, allowing guests the freedom to enjoy their cruise on their own schedule. With a presence in over 450 incredible destinations worldwide, we continue to set the standard for excellence & innovation in the industry.Key Responsibilities:• Lead & oversee the development of the outbound sales department for the Asia-Pacific region.• Report directly to the Vice President of International Sales.• Drive revenue growth through business-to-consumer (B2C) sales initiatives.• Manage daily operations of the outbound sales department.• Collaborate with the Marketing department to execute campaigns & promotions.• Recruit, train, & mentor outbound sales team members.• Identify new sales opportunities & formulate strategies to enhance revenue growth. Show less

  • Senior Sales Manager, Consumer Sales - Asia Pacific

    Jan 2024 - now

  • Sales Manager, Consumer Sales - Asia Pacific

    Aug 2021 - now