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Charlene Chiu

Charlene Chiu

Sales and Service Consultant

location of Charlene ChiuTaiwan

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  • Timeline

  • About me

    Business Operations Manager at Micron Technology DRAM Engineering Group

  • Education

    • National Taipei University of Education

      2006 - 2010
      BSc Social and Regional Development 80.00%

      Activities and Societies: Best Paper Award in Students’ Monograph Publication Ceremony of Social Science Department in 2010, Taiwan. Member of University female basketball club and film club. Modules - Marketing- Public Relations- Social Science- Politics- Geography- Economics- Finance- Statistics.

    • University of East Anglia

      2011 - 2012
      MSc Marketing and Management

      Modules - Marketing - Integrated Marketing Communication - Market Research - Branding strategy - E-commerce - International Business - Human Resource management - Accounting and Finance.Business Project- Analysis a potential greenfield sit for Waitrose - Compare the investment climate between China and Japan- Analysis of Brand Equity of Marks&Spencer - Evolution of the new M&S and its future- Marketing plan - New Campaign to test… Show more Modules - Marketing - Integrated Marketing Communication - Market Research - Branding strategy - E-commerce - International Business - Human Resource management - Accounting and Finance.Business Project- Analysis a potential greenfield sit for Waitrose - Compare the investment climate between China and Japan- Analysis of Brand Equity of Marks&Spencer - Evolution of the new M&S and its future- Marketing plan - New Campaign to test "Apps" for Pizza Hot Show less

  • Experience

    • Marks&Spencer Co. Ltd

      May 2007 - Sept 2008
      Sales and Service Consultant

      • Assisted M&S access Taiwan retail field and established brand awareness.• Expanded market share in the local fashion clothing industry.• Helped set up a new business and create brand awareness.• Direct marketing and offered high quality service to customers.• Built and maintained relationships with customers and achieve sales targets

    • Taiwan Given Co. Ltd

      Jan 2009 - Dec 2009
      Fashion Brand Specialist

      • Analysis of sales data for strategy planning.• Maintained superb visual standards within the store.• Customer service management and store performance’s improvement. • Admin assistance with current and old projects.• Assisting in the product development process.

    • Very Conception

      Jul 2010 - Nov 2010
      Volunteer of Good Time Public Art Festuval

      • Generated schedule for artists, art work management, administered and coordinated with workshop.• Managing social network and website content, structuring campaigns plan and implement it.• Organised, developed and delivered workshops for the public to engage in the festival.• Guiding and explaining the artwork to the public and ensuring the safety of artworks.

    • Hua Hsia Chinese Tuition Ltd

      Oct 2012 - Jan 2013
      Mandarin Tutor (part-time)

      • Lesson planning for students aged between 5 and 12 by suggesting learning materials and classroom activities.• Help promote Chinese culture through various activities and events such as organizing Chinese New Year networking party, folk dancing performance and calligraphy competition.• Relationship building with local Confucius Institute

    • Osney Media

      Nov 2012 - Jan 2013
      Marketing Assistant

      • Lead marketing campaigns with email marketing, website updates, social media, and partnership work• Support the sales team and working alongside conferences and events team• Employ marketing analytics techniques to gather important data (social media, web analytics, industry rankings, etc.)• Market research and monitoring customer’s behavior; CRM and Database maintenance

    • Taiwan External Trade Development Council,Taipei

      Apr 2013 - Nov 2013
      Marketing and Business Development Specialist

      Assisted the Ministry of Economic Affairs in Taiwan to implement ’Taiwan MICE Industry Pilot Program’ (branded as MEET TAIWAN) which aims to make Taiwan as a leader for outstanding MICE services and being one of the top destinations.

    • The Travel Corporation

      Dec 2013 - Jun 2015
      Product Operations Lead

      A full charge of specializing in Asia markets’ tour coordination, operation and premier customer services with multiple deadline cycles. Aim to create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at a great value.

    • IDA Workplace

      Oct 2015 - Feb 2017
      Business Operations Manager/Chief of Staff

      Acting as a key member of the leadership team focusing on business development, marketing, human resources, administrative and leading business growth.

    • WeWork

      Apr 2017 - Mar 2021
      Strategy & Operations Sr. Lead

      Responsible for business operations, reporting and metrics, defining and implementing policy and processes, working closely with Vice President to drive optimal resourcing and revenue for the Greater China business; partnering with leadership to implement constructive strategies for business continuity and success.Supporting business operations and taking an active role in deal reviews, portfolio management, quality and governance, accountable for recruitment and budgeting.

    • Micron Technology

      Mar 2021 - now
      Business Operations Manager

  • Licenses & Certifications

    • English Group Leader Certificate

      Tourism Bureau, Republic of China (Taiwan)
      Jan 2009

    • Chinese Tour Guide Certificate

      Tourism Bureau, Republic of China (Taiwan)
      Jan 2008