Mikki Cleaveland

Experience

• 

  Blue Yonder

  Sept 2010 - Oct 2019

  Senior Business Systems Analyst - Product Manager

  Developed Functional Requirement Specifications (FRS), performed user interviews, and created procedures to customize proprietary software according to client requirements. Worked closely with US and offshore teams in in Hyderabad and Bangalore for application, integration, regression, and user acceptance testing. Hired and trained Agile development team members as well as focused on priorities from multiple managers while directing cross-program initiatives. Guaranteed timely product delivery through effective iteration and release planning using Agile methodology.Highlights of accomplishments in this role include:• Communicated needs of various clients, including Walmart, Publix, Ross, Starbucks, Ann Taylor, Foot Locker, Harris Teeter, and Tesco to six teams in the US and India.• Led the release management process post-development to ensure quality and alignment across all organizational areas. o Coordinated delivery of release notes with quarterly releases to clients, detailing defects fixed and software features. o Managed documentation and release package delivery for software sent to clients, recording higher satisfaction survey scores and decreasing call volume in the service center. Show less

• 

  ADP

  Oct 2019 - now

  Steer the development and testing of new features in collaboration with a cross-functional team of 10, including clients, sales, service, and implementation as well as Architects, Developers, QA, and Product Managers while ensuring compliance with relevant labor laws. Oversee project advancement and refine strategies to adapt to evolving market demands. Manage Scrum teams within an Agile framework, handling a multimillion-dollar product while gathering requirements, crafting user stories, and setting acceptance criteria.Highlights of accomplishments in this role include:• Drove steady growth through the introduction of new WFM (Workforce Management) products, gaining $35.8M in sales Year-to-Date (YTD) (7 months) in FY24, compared to $42.9M in all of FY23.• Attained $88.6M YTD, surpassing FY23 by 11% and outperforming the YTD plan by $1.5M.• Spearheaded the development of a new software product, achieving a 12.3% year-over-year growth in total clients while reaching 133K live Workforce Management clients (up from 118K).• Increased MAS (Major Account Services) attach rate from 62.4% to 64% and improved retention from 90.8% to 92.1%. Show less Mentored two new associates, providing weekly guidance on handling current work scenarios, tackling challenges, and offering research recommendations to enhance feature development. Carried out in-depth market research, analyzed competition, and identified opportunities for product innovation and differentiation.Highlights of accomplishments in this role include:• Carried out user research in partnership with multiple UX teams, engaging with clients and conducting interviews to present potential UX designs and gather feedback.• Established advanced scheduling functionality to amplify client sales generation.• Delivered demos and presentations to sales, service, development, and implementation teams, addressing inquiries and organizing training on the functionality of the features.• Drove improvement in product adoption rates by spearheading targeted market research initiatives and aligning product development strategies with customer needs. Show less

  • Director, Product Management at ADP

    Jul 2022 - now

  • Lead Product Manager

    Oct 2019 - Jul 2022