Adam Blackman

Experience

• 

  JmB-PC

  Sept 2010 - Sept 2012

  Lead IT Support Technician

  I was supporting an IT start up where I was serving a range of customers with various IT related queries whilst working full-time at college. This gave me a range of experience in various technologies and helped to develop my customer focused approach.

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  Fujitsu

  Sept 2012 - Nov 2016

  Having gained promotion and qualified as Technical IT apprentice my role involved supporting on a 1st, 2nd and 3rd line basis whilst partaking in upgrading all server hardware to support with Windows Server 2012. - Fixing of all all backup issues across the domain when they arise, including backup maintenance. - Leading on the general maintenance of a range of servers.- Leading on IT equipment for both new joiners and user upgrades. Including involvement in desk -moves, cable re-patching and migrations.- Managing the repair process for faulty kit.- Assisting junior support members and training of the team with IT queries. Show less

  • Technical Service Technician

    Sept 2014 - Nov 2016

  • Technical Service Technician Apprentice

    Sept 2012 - Sept 2014
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  Leidos

  Nov 2016 - now

  Technical Support Technician at Leidos (Subcontracted to NATS)

  Responsible for managing the UK’s single air traffic control site for all 2nd line technical support for NATS clients. Supporting a global user base to manage all IT requirements across a 2nd line support service. Vast experience in diagnosing and troubleshooting technical issues on-site and remotely. Experienced in re-building servers and managing a variety of requests through excellent communication skills to ensure an outstanding service experience. Strong academic experience supported with a series of IT qualifications.- Leading local management cover to pro-actively oversee all IT requirements and key projects across the estate.- Managing the entire sites backup process to ensure deliverables are always met on time.- Organising the month end media and getting it sent off site and stored securely.- Managing the repair process for faulty kit.- Leading on desk moves, both in in and out of hours on site.- Working within the live air traffic control room solving IT issues, effectively, and sufficiently.- Managing the disposal run of all retired IT equipment.- Management of the ordering, set-up, and delivery of all of NATS business use mobile devices for all clients across the estate. Show less