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Tiffany Logan

Tiffany Logan

Followers of Tiffany Logan1000 followers
location of Tiffany LoganMarietta, Georgia, United States

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  • Timeline

  • About me

    Professional Services Management, Project Management, Resource Management, Change Management & Process Improvement at Pantheon.io

  • Education

    • Schenectady County Community College

      -
      Telecommunications Management Business Administration, Management, Computer Information Systems

      Activities and Societies: Spanish

    • Ashford University

      -
      Organizational Development Change Management, Strategic Management

      Activities and Societies: Six Sigma Green Belt

    • Southern Polytechnic State University

      -
      Humanities and Technical Communications International Communications, Project Management, Management

      Activities and Societies: PMP Certification

  • Experience

    • Combined Insurance United States

      Jan 2001 - Jan 2006

      • Executive Assistant to VP of Recruiting

        Jan 1997 - Jan 2006

      • Underwriting Supervisor

        Jan 2001 - Jan 2003

    • Matrix Resources

      Sept 2006 - Apr 2008
      Resource Manager at Matrix Resources

    • Macquarium

      Apr 2008 - Jun 2010

      Focus on Research Projects

      • Project Manager

        Dec 2009 - Jun 2010

      • Manager, Delivery Staffing

        Apr 2008 - Dec 2009

    • Engauge (US)

      Jun 2010 - Dec 2010
      Project Manager

      "Digital Innovation Group"Social Media Projects

    • Autotrader US

      Mar 2011 - Jun 2015

      Operations, Strategy, Capacity, Portfolio, Budget ManagementRelease Management, Dev Ops, Metrics, Dashboards IT - Application Development Dept Operations, Portfolio Management, Capacity Management, StrategyIT - Application Development Dept Business and Capacity Operations ManagerIT - App Dev Dept

      • Sr. Manager, Delivery Operations

        Mar 2011 - Jun 2015

      • Manager, Delivery Operations

        Aug 2013 - Jun 2014

      • Manager, IT Planning and Capacity

        Mar 2011 - Aug 2013

    • Cox Automotive Inc.

      Jun 2015 - Mar 2019
      Sr. Manager, IT - Delivery Operations

      Operations, Strategy, Capacity Management, Portfolio Management, Budget ManagementRelease Management, Dev Ops, Metrics, Dashboards, SCRUM, SAFe 4.0, IT - Enterprise Platforms Dept, Service Now

    • North Highland

      Mar 2019 - Aug 2019
      Resource, Portfolio, Delivery Management Consultant

    • InterContinental Hotels Group (IHG®)

      Aug 2019 - Dec 2020
      Robotics Process Automation & Continuous Improvement

      Robotics Process Automation & Continuous Improvement leader leveraging RPA, AI, NLP, Machine Learning, Cognitive Automation, Standardization and Optimization for antiquated processes globally.

    • MuleSoft

      Dec 2020 - Mar 2021
      Principal Customer Success Manager

      • Engage, retain, and enable MuleSoft’s customers• Serve as the primary advocate for customers, guiding them along the path to digital transformation success • Collaborate with resources across MuleSoft to accelerate the adoption and expansion of MuleSoft Anypoint Platform• Responsible for the complete post-sales lifecycle of a portfolio of MuleSoft customers• Partner with and enable customers to derive maximum value from their investments using MuleSoft’s methodologies, leading to project success, retention, and renewals Show less

    • NASCO

      Nov 2021 - May 2022
      PMO Resource Manager

      • Accountable for implementing, managing and supporting the ISS pool resources and NASCO’s single sourcing resource requests, Manage pipeline resource forecast and demand, utilization and allocation planning• Program management of departmental strategic and transformational growth initiatives (ie. sourcing program, onboarding program)• Accountable for the development and management of 30+ IT Healthcare Project Managers and Business Analysts, full time associates and contractors • Recruit, hire, onboard and manage PM’s and BA’s within the ISS resource pool• Build trusted advisor relationships with customers, vendors, and ISS pool resources• Forecast, budget and vendor management, policy, procedures Show less

    • Pantheon Platform

      May 2022 - now
      Professional Services Resource Manager

      • Accountable for implementing Resource Management across the Professional Services team• Develop and manage forecast & demand, utilization & capacity, allocation planning• Program management of departmental strategic and transformational growth initiatives (ie. Operations projects)• Responsible for selection and implementation of Resource Management tool• Build trusted advisor relationships with PS resources, Vendor partners, Sales and Leadership• Create and implement Resource Management best practices, policies, and procedures Show less

  • Licenses & Certifications