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Jonathan Valverde

Jonathan Valverde

ISC

Followers of Jonathan Valverde351 followers
location of Jonathan ValverdeSan Rafael, Heredia, Costa Rica

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  • Timeline

  • About me

    Team Leader At Concentrix

  • Education

    • Ministero Educacio Publica

      2013 - 2013
      High School Diploma N/a

      High School Diploma, (MEP BxM, examen faltante completado en la fecha indicada) Abril, 2013

    • U Hispanoamericana

      2000 - 2002
      Not completed Tourism and Travel Services Management

      I was able to start university sin I had just one exam left to obtain the high school diploma. Thats the reason you will see discrepancy on tje dates between my high school diploma and the time I was in college.

  • Experience

    • Hewlett Packard Enterprise

      Jan 2008 - Jan 2018
      ISC

      Managed the process to restore normal service operation as quickly as possible to minimize the impact to business operations. Responsible for the effective implementation of the process "Incident Management" and carried out the respective reporting procedure.Coordinate engineer onsite visits to the datacentersOrder parts for engineers and follow up its ETA’sCall routing

    • Concentrix

      Nov 2021 - now

      Provide information about contracts, inventories and status of the products to the partnersAssist and guide partners on how fix their quotes.Investigate and provide solutions about new issues.Assist on escalations with third party employees.Help internal Cisco employees about new product releases.

      • TL At Concentrix

        Jan 2018 - now

      • Team Lead Manager

        Nov 2021 - now

  • Licenses & Certifications