Maria Dragan

Experience

• 

  ECHO PLUS

  Jan 2008 - Sept 2019

  Managing key-account clients, deliver monthly key-account sales volumes and communicate the results directly to Sales Director.Determining the most crucial needs of the customers and carry them out to ensure that they receive first-class customer service.Come up with strategies to manage the accounts and set account management objectives.Interact and communicate with clients on a regular basis to determine dynamic requirements and increase client-retention.Translating business plans into an actionable selling narrative for the customers.Carry out market analysis, identify trends, and develop strategies to outperform the competition.Work with marketing, technical, logistic, and finance teams to make integrated business plans for sales growth.Note: KAM also includes all Inside Sales Representative responsibilities. Show less

  • Key Account Manager

    Feb 2018 - Sept 2019

  • Inside Sales Representative

    Jan 2008 - Feb 2018
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  Atos

  Sept 2019 - now

  Service Manager

  Being the interface for escalations associated with Service Management and Delivery, coordinating with the Business Partner and internal representatives to assess what is required for swift resolution.Ensuring the agreed SLAs are being adhered to.Ensuring that full support for potential or Major Incidents and escalations are being effectively managed and full assistance with the timely progression or resolution. Being responsive and keeping the stakeholders updated and informed.Assisting IT Communications Manager during MI’s, Major Changes/Maintenance Comms.Acting as escalation manager and SPOC for major incidents.Monitoring the performance of the overall transition and making improvements as and when required.Improving and developing the reputation of the IT Function within the business.Preparation of Business Reviews with Key Stakeholders. Show less