Lexi Ajak

Experience

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  David's Bridal

  Dec 2013 - Apr 2016

  • Responsible for operations of sales floor including 25 associates in addition to customers.• Complete daily tasks to run store effectively including opening and closing store, creating appointments and keeping files in order.• Resolve all customer complaints in a professional manner while prioritizing customer satisfaction.• Event Team captain responsible for all bridal show events (3) and prom events (2). • Assist brides from a variety of cultures in finding a dress to suit her needs. • Able to identify customers wants and present them in a timely manner to procure her wedding vision.• Perform the tasks of handling cash payment or credit card as well as check credit card to ensure the reliability of purchase.* Responsible for meeting and exceeding daily and monthly goals for sales and credit card applications.

  • Assistant Manager

    Aug 2015 - Apr 2016

  • Wedding Consultant

    Dec 2013 - Aug 2015
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  BayView Event Center and Charter Cruises

  Apr 2016 - Nov 2016

  Assistant Venue Coordinator

  Working as the Assistant Venue Coordinator, I delivered mutually beneficial success by completing and updating new and existing clients' contracts and files while collaborating with associated vendors to obtain the best deals and contract negotiations for clients. I also strengthened trust and amplified cost savings by ensuring invoices and billing accuracy, proper filing, and timely processing.

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  Archway Marketing Services

  Nov 2016 - Nov 2018

  Event Coordinator

  As Archway Marketing's Event Coordinator, I strategically planned, executed, and oversaw events, ensuring delivery of all client requirements and preferences. I secured positive guest experiences by providing proactive onsite support and addressing inquiries and special requests. I upheld legal compliance as an SME for compliance policies in the public sector, mitigating risks and maintaining trust.

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  Cprime, Inc

  Nov 2018 - Feb 2019

  Managing Consultant

  As Managing Consultant at Cprime I provided support for all contract, invoice and logistic processes for client’s gigs. Collaborated with all 15 team members and coaches to schedule meetings, kick off calls and client interactions successfully. Planned and coordinated 6 Jam sessions and other company events, including holiday parties and corporate meetings. Maintained website and social media platforms on a weekly basis for new content and accuracy.

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  Projectline

  Feb 2019 - Jun 2021

  Being the Webcast Program Manager, I successfully executed a virtual event program for Microsoft US CMO with 12 highly visible virtual events each month across three different platforms by handling logistics, technical support, and content, amplifying reach and exposure. I developed detailed plans, timelines, and budgets for webcast events to deliver impactful virtual events. I also secured seamless workflows by overseeing end-to-end collaboration between marketing stakeholders, creative agency, and build team while leading the implementation of a streamlined intake process. Show less

  • Webcast Program Manager

    Mar 2021 - Jun 2021

  • Marketing Event Coordinator

    Feb 2019 - Mar 2021
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  MRM

  Jun 2021 - Jul 2022

  As the Interim US Regional Lead, I guaranteed smooth operations and customer satisfaction by managing the Microsoft US Marketing Service Desk as interim Regional Lead, delivering coaching, guidance, training, and support for Service Desk team members. I was recognized as a key contributor to marketing success by leading a team of 35 marketing coordinators across Events Marketing, Commercial Marketing, and Analytics, enabling them to thrive and exceed objectives. I also promoted continuous process improvements by spearheading the launch of a new Marketing Service site with the marketing coordinator team, improving efficiency and accuracy in processing all intake submissions. Show less At McCann-Erickson, I empowered a team of 30+ Marketing Coordinators under Marketing Services Central (MSC) for Microsoft to reach their potential by enabling professional development through training and operations management. I advanced continuous improvement by implementing new tools and processes while managing and training commercial marketing and metrics, events marketing, and Data and Insights coordinators to amplify training and operational efficiency. I monitored business performance by reporting on monthly and quarterly metrics, facilitating informed decision-making. I also promoted a culture of excellence by evaluating processes with peers to identify operational efficiencies, prioritizing areas for optimization, and implementing innovative solutions. Furthermore, I spearheaded the successful implementation of the new platform for ticket intake, monitoring, and completion for the Microsoft Marketing Service Desk in the US, resulting in global adaptation within the first six months after the local launch. Show less

  • Global Program Lead

    Apr 2022 - Jul 2022

  • Interim US Regional Lead

    Oct 2021 - Apr 2022

  • Training and Operations Manager

    Jun 2021 - Mar 2022
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  Logic20/20, Inc.

  Jul 2022 - now

  Senior Consultant

  As the Senior Consultant, I drive unified planning and execution efforts for the FY24 Microsoft Commercial Planning team by creating, mapping, and managing Areas RoB for 12 workstreams across three communities with 100+ C-Suite level executives. I safeguard sensitive information and integrity by creating security access for 500+ individuals across four security groups.My notable accomplishments: → Developed a robust data warehouse on the SharePoint site to store all documentation and information for the FY24 planning year for the entire organization in support of the Business Program Manager of Planning.→ Successfully created mapping of FY25 planning calendar and interdependencies for Microsoft Commercial Planning team, including coordination and alignment between 13 pillars, 28 workstreams, and 17 different organizations Show less