Dena Arif Widianto

Experience

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  PT Sampoerna Telekomunikasi Indonesia

  Aug 2007 - May 2008

  OMC Engineer (Operations Management Centre)

  Actively involve in the success of daily OMC operations:• Network monitoring and ensure all systems functionally well• Operating & Maintaining IN from Sigvalue.• Operating & Maintaining SMS Center from Airwide.• Operating & Maintaining NMS Alcatel Radio, Harris Stratex Radio and SAF Radio. • Support transmissions weekly ticketing problem for all regional especially Alcatel radio problem.• Monitoring all regions Network (Backbone & BTS) from IM2000 and N2000 manager (Huawei). • Administrator of OMC Log Database.• Actively involved in the operation and maintenance of BSC and BTS in daily operation including the power system of BTS• Problem management, react to system alarms and provide initial impact assessment, co-ordinate problem management and escalation to 2nd tier, maintain problem ticketing, monitor problem resolution until completion, and maintain problem management database.• Cooperate with Customer Care to ensure the best feedback for end-users Show less

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  PT. XL Axiata Tbk

  Jun 2008 - Dec 2017

  Actively involve in the success of daily operation of IT BSS:• Monitoring and maintaining all machines related to Billing in data center.• Ensuring and controlling all servers working properly• Making report of all machines performance• Accepting complaint from other team when machines don’t work properly, then diagnose and follow up the problem or escalate to related party.• Managing and supervising third party (vendor management)• Managing and coordinating all activities related to Billing Department• Preparing infrastructure readiness of new Billing Project• Handling User management of Amdocs CRM Show less

  • Release Engineering Manager

    Dec 2015 - Dec 2017

  • IT Service Testing Manager

    Jul 2013 - Apr 2016

  • Supervisor IT Application Management System Test

    Apr 2011 - Jul 2013

  • Engineer IT Software Tester

    Jan 2010 - Mar 2011

  • IT System Engineer

    Jun 2008 - Dec 2009
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  PT Sampoerna Telekomunikasi Indonesia

  Jan 2018 - Apr 2019

  Test and Release Manager, Innovation Team

  • Managed testing and release processes for application and product development, including test automation and performance testing.• Oversaw product configuration and prepared devops implementation in the current environment.• Delivered and managed API management to streamline integrations for internal and external customers.

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  Qvantel

  Apr 2019 - Dec 2019

  Testing Lead

  • Managed testing activities to deliver BSS solutions and drive digital transformation for customers.• Acted as an incident manager, overseeing incidents and collaborating with all tiers to minimize service disruptions and ensure quick service restoration.

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  Amdocs

  Jan 2020 - Apr 2022

  Software Test Manager

  • Managed testing resources and activities to deliver good quality applications and services to customers.• Offered testing solutions to help customers resolve quality management pain points.• Oversaw budget and timeline to ensure efficient testing processes.• Collaborated with cross-functional teams to ensure seamless testing operations.