Bree Ruffin

Experience

• 

  Six Flags

  Mar 2014 - Mar 2018

  • Maintain office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, and efficiently evaluate new office products• Utilized diverse software, including word processing, spreadsheets, and presentation software

  • Operations Dispatch Job Coach and Office Trainer

    Jun 2016 - Mar 2018

  • Operations Job Coach

    Jun 2015 - Jun 2016

  • Operational Lead

    May 2015 - Jun 2015

  • Operational Assistant Lead

    Jul 2014 - May 2015

  • Operations Team Member

    Mar 2014 - Jul 2014
• 

  Six Flags

  May 2018 - now

  Oversees the day-to-day operations of the National Support Center; ensuring employees achieve program goals • Selects, supervises, trains, develops, and evaluates seasonal supervisors and team members • Manages and handles guest concerns and ensures core teams respond to guest comments within standard timelines, including communications by phone, chat, email and additional web-based sources. • Manages Limited Partner program, resolving all communications within six hours of receipt • Manages the Corporate Guest Relations Program including Company-wide Membership knowledge, collection issues and serving as a liaison to the Corporate Consumer Experience Team. • Manages Six Flags Social Media Program for all parks, including reviews, content updates and social media posts. • Ensures teams are proactively guest friendly and guest first standards are followed and enforced • Ensures all guest and employee areas maintain a standard of excellence for cleanliness at all times • Ensures teams provide fast service; consistently achieving a prompt resolution for guest inquiries • Ensures compliance with safety standards • Ensures all training requirements and testing procedures are adhered to as set forth by Six Flags policies and procedures • Maintains and updates standard operating procedures and training materials to accommodate changing business needs • Assists with budget preparation, monitoring, and forecasting • Personally provides friendly, clean, fast, and safe service for guests and teams • Performs all other tasks and duties as assigned Show less

  • Small Group Business Development Manger

    Sept 2023 - now

  • Business Development - Small Groups

    Jul 2022 - Sept 2023

  • Full-Time Operations Supervisor

    May 2021 - Jul 2022

  • Corporate Guest Relations Managerial Supervisor

    Jul 2020 - Nov 2021

  • Guest Services Managerial Supervisor over Memberships, Ticket Sales, and Guest Relations

    Oct 2018 - Dec 2020

  • Guest Services Coordinator

    Jul 2018 - Nov 2018

  • Guest Services Supervisor

    May 2018 - Jul 2018