Ahmed AL - Balawnah

Experience

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  E& UAE

  Jan 2006 - Jan 2008

  Internet Technical Support

  Ensure the maximum Customer Satisfaction by providing technical support to both Business and Home internet users for trouble shooting with various types for CPE's and all types of Internet Connections.Responsibility as Customer Care Representative with Etisalat: -Attending all customer inquiries in an efficient and professional manner. - Assisting customers with all required product information, often involving use of computer. - Communicating courteously and patiently with customers by telephone and email. - Investigating and solving customers’ problems. - Providing operational and administrative support. - Handling customer feedback received via phone or email. Show less

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  Alyousuf Motors

  Jan 2009 - Jan 2011

  Computer Engineer

  MOE help disk Supported government schools with all computer and network Technical problems.Responsibility:- Installing new software on users' computers and repairing, modifying, and cleaning computer hardware i.e. keyboard, printers. - Carrying out an assessment of company hardware and software as well as presenting training classes. - Providing best services to the customers' emails and phone calls as well as troubleshooting computer software and hardware. - Dealing with various minor and major computer problems i.e. virus, system crashes.- Helping Network Technicians in creating materials for users and giving the answers to the customers' queries.- Identifying the problems in the service operation and fixing them as well as removing them. Show less

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  Cupola Technology Pvt Ltd (Acquired by Happiest Minds)

  Jan 2012 - Aug 2012

  Consumer HP Technical Support. (HP care center)

  Ensure the maximum Customer Satisfaction by providing technical support to HP Product users and troubleshooting with various types for laptops and Printers via phone. Responsibility as Customer Care Representative: -Attending all customer inquiries in an efficient and professional manner. - Assisting customers with all required product information, often involving use of computer. - Communicating courteously and patiently with customers by telephone and email. - Investigating and solving customers’ problems. - Providing operational and administrative support. - Handling customer feedback received via phone or email. Show less

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  GBM

  Jan 2012 - Jan 2015

  Desktop Support Specialist

  Desktop Support Specialist by GBM

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  Hewlett Packard Enterprise

  May 2012 - Feb 2013

  HP Engineer. (HP Total Care Center)
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  CICPA

  Jan 2015 - now

  Desktop Support Specialist