Mirza Mohammed Baig

Experience

• 

  Technicion Australia

  Mar 2014 - Nov 2014

  Onsite Technician

  • Deployed Operating Systems (SOE). • Building customized machines from scratch.• Troubleshooting windows operating system, hardware and network issues.• Troubleshooting, upgrading and replacing parts as required for the machines.• Backups, restoring and recovery of data.• Virus, Malware removal.

• 

  Mental Illness Fellowship Victoria

  Mar 2015 - Jun 2015

  IT Helpdesk

  • Assisted staff from 32 sites with tickets logged on SharePoint ticketing system on a daily basis by delivering an excellent level of face to face, phone and remote support.• Troubleshooting remote desktop problems for various office sites using Intel VPro technology, Remote Desktop Connection (RDP) and Team Viewer.• Performed and regularly maintained call logs and documented troubleshooting steps on ticketing system.• Updated inventory, assigned IT Assets using Dell KACE K1000.• Used Dell KACE Management K2000 to deploy Remote Site Appliances for imaging and pushing applications.• Assigned group policies and memberships via Active Directory and created new groups, user accounts.• Used Microsoft Exchange Console to create shared calendars and user email accounts. • Encrypted the hard drive via Bit-Locker Technology (Trusted Platform Module) whilst imaging new machines.• Used Air watch console to enroll/ manage devices for IOS and Android platform devices.• Visited various MI Fellowship sites in Victoria to setup new computers, thin clients, printers, Remote Site Appliances. Show less

• 

  Nbn® Australia

  Aug 2015 - Nov 2016

  Service Desk Analyst

  • Providing 24/7 Tier-1 IT support to NBN employees for network management systems and critical servers.• Documented procedures and consistently maintained a high level of customer service at all times.• Incident management: Perform troubleshooting, escalation and resolution of incidents.• Access control management: Provisioning required access to NBN employees based on service requests generated by NBN Co IT Connect in Active directory.• Escalation and ownership of outstanding incidents to higher technical support/resolver groups.• Providing remote support via phone, email and remote applications like SCCM console, Lync and RDP.• Provisioning and troubleshooting various Citrix platform applications: XenApp (applications) and XenDesktop (Virtual Desktops-VDIs). • Cisco phones provisioning and troubleshooting using CUCM (Cisco Unified Comm. Manager).• BMC Remedy: Maintaining complete service request/ incident lifecycle history and keeping track of existing incidents.• Managing software deployment through SCCM Software Center and supporting MS SharePoint accesses. Show less

• 

  Cenitex

  Nov 2016 - now

  • Associate Engineer - Identity and Access Management

    Jan 2022 - now

  • Premium Service Desk Analyst

    Nov 2016 - Jan 2022