Joshua Rush

Experience

• 

  SKC

  Jan 2007 - Jan 2019

  An international audiovisual and technology services company that designs, builds, and supports innovative technology solutions that create lasting experiences where people live, work and play.• Oversaw Design Engineering, PMO (Project Management Office), Programming, Installation, Fabrication, Procurement, Resource Management, Warehousing, Service, and Design Consulting, while managing a $21M budget.• Developed and executed global strategies to drive growth, process improvement, and performance optimization, resulting in cost savings and improved CSAT. • Achieved an 18% increase in organization’s utilization to 85% within six months of implementing global metrics and reduced internal resource and external subcontractor spend by 30%.• Designed and launched a Global Help Desk and defined global service packages.• Developed and executed global operations initiatives to establish repeatable processes across the organization, resulting in improved global accounts management experience and increased performance. Show less Served as a national senior leader who created and oversaw the company’s new project management office (PMO) with 60 team members, as well as resource management and CAD teams through 250%+ revenue growth. • Effectively guided the PMO team through 960+ projects worth $50M in 2012.• Maintained a 96% CSAT “Would Refer” rating by creating and implementing a variety of scalable processes and tools such as project life cycle and installation playbooks.• Executive Sponsor of Salesforce PSA Implementation (Project Systems Automation). Show less

  • Director of Field Operations

    Jan 2007 - Jan 2019

  • Director of Project Management

    Jan 2007 - Jan 2013
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  Electrosonic

  Jan 2019 - Jan 2021

  Vice President of Operations

  An international audiovisual and technology services company that designs, builds, and supports innovative technology solutions that create lasting experiences where people live, work and play.• Oversaw Design Engineering, PMO (Project Management Office), Programming, Installation, Fabrication, Procurement, Resource Management, Warehousing, Service, and Design Consulting, while managing a $21M budget.• Developed and executed global strategies to drive growth, process improvement, and performance optimization, resulting in cost savings and improved CSAT. • Achieved an 18% increase in organization’s utilization to 85% within six months of implementing global metrics and reduced internal resource and external subcontractor spend by 30%.• Designed and launched a Global Help Desk and defined global service packages.• Developed and executed global operations initiatives to establish repeatable processes across the organization, resulting in improved global accounts management experience and increased performance. Show less

• 

  Examinetics

  Jan 2021 - Jan 2023

  Vice President of Field Operations

  The nation’s leading provider of Workforce Health Solutions. • Managed MHT (Mobile Health Technicians), Corporate Training, FCF (Fleet Care Facility), and ESF (Equipment Supply Facility) departments, while managing a $22M budget.• Designed engagement strategies, leadership development, and employee training enhancements, resulting in a 15% reduction in employee turnover rate from 56% in 2021 to 41% in 2022.• Implemented behavior-based safety initiatives and effectively rebuilt a safety culture, leading to a year-over-year decrease in major workers' compensation claims and saving over $1 million by reducing major accident claims.• Implemented customer service enhancements resulting in an all-time high quarterly customer satisfaction score of 4.661 and a net promoter score (NPS) of 69. Show less

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  Enhanced Operations Consulting

  Oct 2023 - now

  Business Owner
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  The Purple Guys, An Ntiva Company

  Nov 2023 - now

  Vice President, Operations