PAMELA LYIMO

Experience

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  Vodacom Tanzania Plc

  Jan 2012 - Feb 2016

  • Inform Customers on New Products and services • Convince customers to use Vodacom Product and services • Collect debt especial on Nipige Tafu product • Conduct Survey on Different Products and services as the need arise from market. • Working with Trade partners to assist Customers Mostly on SIM card Replacement at the same time ensure safeguard of their M-pesa Accounts. • Providing professional customer care services to customers on product and services. • Dealing with customer call on All M-pesa Related Calls • With CARE to resolve and satisfy our customer when they call for they Queries. • Solving Customers Problem on issues of mobile internet connection. • Build team relationship to achieve one Goal of Saving our Customers.

  • Telesales Executive

    Jan 2016 - Feb 2016

  • Trade Partners Help Desk Executive

    Sept 2013 - Dec 2015

  • Customer Care Representative

    Jan 2012 - Aug 2013
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  CBA Bank & Vodacom Tanzania PLC

  Mar 2016 - Apr 2016

  M-Pawa Debt Collection Executive

  • Upselling and cross selling M-pawa product.• Following the Bad debt and convince them to pay. • Managing the relationship with M-Pawa customers,

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  Vodacom Tanzania Plc

  May 2016 - May 2019

  Key Account Manager

  • Development of customer sales strategies to customer sales strategies to acquire Vodacom Tanzania PLC of Enterprises Strategy.• Strategy and to acquire fixed deals to win internal, has responsibility for corporate customers• Identity and pursue sales opportunities and leads which may come from meetings, clients, other sales force, vendors and others. • Responsible for the in country acquisition of Vodacom Enterprise accounts and delivery of profitable, long term business of those accounts to Vodacom• Meet monthly targets as per agreed KPIs and KPAs in order to increase the annual targeted Enterprise sales.• Ensures delivery of all financial targets including gross margin, cost to manage, cost to connect, net assets, turnover, operational cash flow and average revenue per user ( ARPU) and account (ARPA).• Establishes appropriate relationships with customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom customers• Works collaboratively to provide direction on the service relationship for nominated accounts• Inputs to decisions on new propositions, product mix and services for customers• Manage customer expectation by aligning various units to ensure end to end timely deliveries within manning SLAs.• To Interpret and understand client brand need and their budget and communicate the same to the management to capitalize on it.• Evaluation of competitor’s strategies and obtain their weaknesses communicate the same to the internal design team and advise the management to capitalize efforts so as to win tenders and pitches.• Maintain Customer relationships in order to maintain churn rate not above 5% of Individual Existing and new business per annum relative to the Individual targets.• Ensure relative target on Mobile Voice, Mobile Data and Fixed revenue are me Show less

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  BrighterMonday Tanzania

  Jun 2019 - Dec 2020

  Senior Sales Executive

  • Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue. • Identifying promising prospects through cold-calling, networking, and customer referrals. • Coordinating with marketing on lead generation. • Ensuring that all sales administration and customer service activities run smoothly. • Setting sales goals and developing sales strategies. • Researching prospects and generating leads. • Building and maintaining a CRM database. Show less

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  GJB Group of Companies

  Jan 2021 - Feb 2024

  • Formulate business strategy with others in the executive team• Design policies that align with overall strategy• Implement efficient processes and standards• Coordinate customer service operations and find ways to ensure customer retention• Ensure compliance with Government laws • Manage contracts and relations with customers, vendors, partners and other stakeholders• Evaluate risk and lead quality assurance efforts• Oversee expenses and budgeting to help the organization optimize costs and benefits• Mentor and motivate teams to achieve productivity and engagement• Report on operational performance and suggest improvements Show less • research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets• seek out the appropriate contact in an organisation• generate leads and cold call to prospective customers• foster and develop relationships with clients• understand the needs of customers and be able to respond effectively with a plan of how to meet them• seeing the bigger picture and setting aims and objectives in order to develop and improve the business• carrying out necessary planning in order to implement operational changes• ensure staff are on board throughout the organisation, and understand the need for change and what is required of them• discuss promotional strategy and activities with the marketing department• seek ways of improving the way the business operates Show less

  • Group Operations Director

    Jul 2022 - Feb 2024

  • Business Development Manager

    Jan 2021 - Jul 2022
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  Apex Workforce Solutions

  Jan 2024 - now

  Director of Operations and strategies

  • Strategic Planning• Operational Leadership• Process Optimization• Cross-Functional Collaboration• Performance Management• Resource Planning and Allocation• Quality Assurance• Risk Management• Supply Chain Management• Technology Integration