Fatma Abdelmoneim

Experience

• 

  Passap

  Jan 2010 - now

  Responsibilities: Responsible for managing our client's online sales activities, overseeing e-commerce strategies, managing digital marketing campaigns, optimizing customer experience on the website, setting up e-commerce integrations (Marketing, Sales), and having a strong understanding of big data and server integrations and marketing/email automation.1. Product management:• Managing product page content• Regularly updating the product prices (discounts, promotions)• Removing/adding new products when needed2. Website management:• working through Shopify, Oddo & WordPress• Experience in managing online marketplaces/e-commerce• ensuring that all pages work properly• Update the content on the website• Overseeing UX and UI3. Inventory management:• Notifying concerned departments about the stock according to website data4. Customer service:• Making sure that all inquiries are being answered• All complaints are being tracked and managed until it is solved5. Order fulfilment:• Be in touch and follow up with shipping companies about pick-up/delivery6. Data analysis:• Monthly report of e-com return on investments• Monthly report of TOP sales products• Monthly report of TOP buying and return customers Show less *make deals with online market like (jumia,souq.com.manzzeli and nefsak.com )1. Perform online sales activities to achieve company sales objectives.2. Identify and contact potential customers for business opportunities.3. Schedule daily customer appointments and make product presentations.4. Update customer database with contact details and interest information from prospective customers.5. Perform daily tasks based on assigned work plan.6. Maintain profitable and productive relationships with customers.7. Maintain up-to-date knowledge about product information and promotions.8. Attend sales training and educational programs for professional development.9. Communicate with customers through phone, e-mails, chats and personal visits.10. Respond to customer queries promptly and professionally.11. Work independently or in a team to achieve monthly sales quota.12. Provide excellent services and ensure customer satisfaction.13. Make inbound and outbound calls to sell company products.14. Develop sales strategies and determine sales forecast and projections.15. Stay abreast with online marketing trends and competitors. Show less

  • Ecommerce Manager

    Jan 2019 - now

  • sales - online markets

    May 2014 - Jan 2019

  • Logistics asistant

    Jan 2010 - Jan 2017