Ahmed Samir

Experience

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  Mobinil

  Oct 2006 - Dec 2007

  Customer service agent

  Answering calls for Mobinil customers Handling customers complains.

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  Barclays

  Sept 2007 - Sept 2008

  Relationship Officer in corporate dep. (SME’s)

  • Location: Cairo, Egypt.• Company Industry: Banking.• Duration: Sep 2007 – Sep 2008.Roles and Responsibilities Responsible to explain and collect the required documents from the customers Offering loans for small and medium enterprises companies. Build and Retain a Portfolio of Clients to achieve the assigned targets numbers. Responsible for ensuring the overall process of loan disbursement to client. Closing the deal according to customer demand with bank terms & conditions. Suggest a business plan and sales strategy to get maximum business from the market. Review and ensure client’s document completeness. Resolving complaints and Feedback to management as well as to customers. Strong follow- up during process in different departments Show less

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  Allianz Group

  Sept 2008 - Sept 2009

  Financial planner in distribution &marketing division.

  • Location: Cairo, Egypt.• Company Industry: Insurance.• Job Role: Sales.• Duration: Sep 2008 – Feb 2009• Roles and Responsibilities Conduct a full fact finds and a full sales process with the customers to identify their needs for the insurance products.

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  Etisal International Certified (ISO 9001/2008).

  Apr 2009 - Apr 2011

  4. Etisalat call center agent

  • Location: Cairo, Egypt.• Company Industry: Telecommunication.• Project: Etisalat Egypt (Inbound. Account).• Job Role: customer service / operation.• Duration: Apr 2009 – Apr 2011.• Roles and Responsibilities Answering calls for Etisalat customers and handling customers complains.

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  Etisal International Certified (ISO 9001/2008)

  Apr 2011 - Oct 2013

  Acting as Training Specialist at Etisal International Certified ISO 9001:2008 &CUSTOMER OPERATIONS PERFORMANCE CENTER (COPC) Location: Cairo, Egypt. Company Industry: Telecommunication. Projects: Etisalat, Mobily, JE Investments Group. Job Role: Training and Development. Duration: Aug 2011 – Oct 2013. Website : http://www.etisal.com.sa/Roles and Responsibilities: Deploying and modifying all training manuals for all Operation & Supporting functions jobs. Responsible for new inbound induction trainings for the minimum skills for the below projects:I. Etisalat (inbound, outbound, data entry & Activation).II. Mobily (inbound & outbound telesales).III. JE Investments Group (Outbound telesales Australian account). To deliver (System & applications, Policy & procedures, Customer service Training,knowledge & information). Deploying training appraisal & verifying each trainee during & after the end of training as perCOPC. Reporting for all recruiting department with the needed skills to enhance the hiring selection. On-going skill verification for the Operation tests preparations, testing, reporting. Conduct needed refreshment sessions, either for product knowledge or soft skills needed to bedeveloped for the existing staff. Conducting needed soft skills training for staff according to the training plan. Manage a demanding daily reporting schedule in order to ensure the position’s manager and theclient has clear understanding of daily activity and results. Termination of trainee based on performance / attitude. Conducting Soft skills training courses (Customer service, business writing, Communication skills & selling skills). Show less 3. Training coordinator at Etisal International Certified (ISO 9001/2008)• Location: Cairo, Egypt.• Company Industry: Telecommunication.• Projects: Etisalat Egypt (Inbound. Account).• Job Role: Training and Development.• Duration: Apr 2011 – Aug 2011.• Roles and Responsibilities: Ensure the effectiveness of training materials and Update customer service staff with new procedures and services.  Handel inquires received from Customer service staff related to business information. Report trainees' behavioral evaluation and quiz mark to Customer Service management. Design training programs and materials for soft skills and product training. Organizes and develops training outlines, testing and evaluation procedures. Motivates employees to learn and maximize their achievement. Keeping training records and files up to date. Show less

  • Training Specialist

    Apr 2009 - Oct 2013

  • Training Coordinator

    Apr 2011 - Aug 2011
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  Saudi Binladin Group (SBG)

  Oct 2013 - Feb 2016

  Training and Development Specialist

  Training and Development Specialist at SAUDI BINLADIN GROUP“Architects, Building and Construction Division” Location: Jeddah, Saudi Arabia. Company Industry: Construction. Projects: Holy Mosque Expansion & Alharam Alnabawi Expansion (Mega Projects). Job Role: Human Resource and Development. Duration: Oct 2013- Present. Website : http://www.sbg.com.sa/Roles and Responsibilities:To Design training programs based on organizational and employee’s needs.To handle the requests of training programs.To participate in the preparing of the annual training plan.To insure effective communication with team members at all levels to identifytheir training and development needs and provide solutions to satisfy these needs.To ensure that the internal process with all concerned departments for any external training ismatching the Quality Management System.To coordinate for implementation of Quality Management Systems in the HR department.To provide the required information for internal audits and inspections.To ensure effective communication with all outside providers and represent the company imagewithout revealing any confidential activities.To evaluate and measure the effectiveness of the training.To motivate and develop talented employees to achieve higher levels of quality. Show less

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  Gold's Gym Arabia

  Mar 2016 - now

  Collaborate with key stakeholders to identify development opportunities and enhance profitability to achieve company objectives, as well as drive productivity and growth from concept to implementation.Main responsibilities : New projects, franchising opportunities, Pre sales,hiring and Training, call center and tele sales.Tele sales project: 6 employees for 6 month, total achievements 2 Millions SR membership selling.Pre sales for 2 new projects with 4 employees, total achievements 2 Million in 4 month .Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits. Show less Since 2005 Gold's Gym KSA has the master franchise.Due to aggressive expansion plan and in orderto increase the market share in a short time , company decides to activate Sub franchiseopportunists. and we will initiate the department from scratch and i will be responsible for the below :Roles and Responsibilities:•Collaborate with key stake holders to help identify franchise opportunities and craft detailed timelines and processes to manage franchise process.These processes may include strategic planning, budgeting, asset creation and delivery.•Build Awareness and Lead Generation campaigns for the market to understand • the franchise.• Create a feasibility Studies for the all suggested Modules.•Assist franchisees in selecting and formulating locality marketing strategies in order to increase brandawareness and grow their business. Show less Roles and Responsibilities:•Full accountable for the financial and operational management of the New facility with the primary focus onRevenue generation, controlling costs, delivering ROI increases and high standards of service to all members and guests.•Full responsibly for all new projects across KSA starting from Pre-Construction phase,Designing-Architect,License/Approval,Pre-Opening•Pre-sale full preparation & execution (Hiring, training, • marketing …etc.).• Design & execute Soft opening and Grand opening full plan.• Construction & PMO Follow-up.•Build with Marketing team full marketing calendar & activities for new projects in 2 phases Pre Sale and Grand opening . Show less SHABABCO EnterprisesCompany Industry: Shababco Enterprises which works to improve the lifestyle and prosperity of Arab youth through innovative services and facilities in the areas of retail, finance, real estate and education.Projects: Gold’s Gym KSA, Planet Peach, Jan Pro, New city, GBSSucceed to build a training department from scratch for Gold’s Gym Saudi Arabia aligned with company strategic objective and budget , This department succeed to :• Create a competency framework to all gold’s gym manager and staff “ Associate , Specialist , Manager , Senior Manager”• Build training plans for all Gold’s Gym existing employees to all levels based on competency framework , training need analysis and budget.• Create and implement training process for continues training cycle with calculated ROI.• Deliver 11,828 training hours to 680 employees in almost 3 years, through in source with internal resources and very low budget .• Conduct orientation sessions and arrange on-the- job training for new hires.• Pass all gold’s gym e-learning exams with more than 60 certificates.• Transfer all e-learning content to class room sessions with Arabic language , to be suitable with Saudi culture and employees .• Create a huge training library in both languages Arabic and English PPT, Exams, workshops , Evaluation and role play , which describe detailed functions to all gold’s gym roles according to international standards.• Create testing system and evaluation procedures• Create a successful training plan to start a new branch opening in 2 phases , Pre Sale and official opening with more than 80% targets achievement during first 3 month .• Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.• Manage any other tasks to be assigned by the direct manager.• Act as a project manager for 2 new branches in Riyadh for 6 month with more than 3.5 M achievement. Show less

  • Director of Sales and digital Marketing

    Feb 2023 - now

  • Senior Business Development Manager

    Sept 2020 - Feb 2023

  • Franchise Development Manager

    Jan 2020 - Aug 2020

  • New Opening Project Manager

    Mar 2019 - Dec 2019

  • Senior Training And Development Specialist GOLD'S GYM SAUDI ARABIA / SHABABCO Enterprises

    Mar 2016 - Feb 2019
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  Gold's Gym

  Jul 2019 - Mar 2020

  Training Content Consultant

  Roles and Responsibilities:•Work closely with the Director of International Franchise Operations and Graphic Design Contractor toexecute ideas by associated deadlines• Create training support documents/concepts as discussed and requested by the Director• Complete any necessary research as required in order to deliver discussed and agreed upon outcomesConvert and update training content (for print) and digital (for web) as assigned (including the use of GGI updated branding/colors)• Ensure all content is created/updated in accordance with predetermined timelinesAid in translating all content from English to Arabic (*most importantly the Power Point presentationscreated by the Graphic Design Contractor)• Any additional duties as assigned by the director Show less

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  Gold's Gym Arabia South Region

  Feb 2024 - now

  Chief Operating Officer